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Regional Courier Engagement Specialist

1 month ago

Coventry, Coventry, United Kingdom 24-7 Recruitment Services Full time

24-7 Recruitment Services is proud to partner with a leading National Parcel Delivery Network to recruit Regional Courier Engagement Co-ordinators across the UK. This is a hands-on role requiring travel to your nearest depot, with locations spread throughout the country.

Key Responsibilities:
  • Courier Engagement & Support:
    • Serve as the primary point of contact for new couriers, identifying pain points, resolving issues, and fostering a supportive environment that encourages commitment and high performance.
  • Courier Check-Ins:
    • Manage the briefing and debriefing processes at key intervals, with check-in calls on regular basis. Use insights from these sessions to identify challenges and drive improvements in courier engagement.
  • Operational Feedback & Solutions:
    • Collaborate with local operational teams to address issues raised by couriers, helping develop practical solutions that enhance courier satisfaction and boost overall service quality.
  • Process Review & Analysis:
    • Review feedback gathered during training and onboarding to identify opportunities for improvement, ensuring continuous development of courier retention strategies.
Requirements:
  • Experience:
    • Previous experience in customer service or administration, either face-to-face or via telephone.
    • Strong interpersonal skills, with the ability to build positive relationships and resolve issues effectively.
  • Additional Skills:
    • Excellent communication and organisational abilities.
    • A proactive, problem-solving mindset with a passion for improving processes and outcomes.

This is an exciting opportunity to make a real impact in a fast-paced industry. If you're ready to help shape the future of courier engagement, apply today and be part of our journey