Operations & Administration Support Supervisor

1 month ago

Leeds, United Kingdom AWD Recruitment Limited Full time

Operations & Administration Support Supervisor with extensive experience in a Supervisory, Team leader or Management role, excellent communication and organisation skills and some involvement in leading or supporting projects to successful conclusion is required by Guide Dogs based in Leeds, West Yorkshire.

**SALARY**: £24,500 - £28,713 per annum

**BENEFITS**: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

**LOCATION**: Hybrid role - you will be required to attend the Leeds office at least 2 days per week, the remainder of your week may be spent working from home

**JOB TYPE**: Full-Time, Permanent

**WORKING HOURS**: 9am - 5pm Monday to Friday, 35 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for an Operations & Administration Support Supervisor with extensive experience in a Supervisory, Team leader or Management role, excellent communication and organisation skills and some involvement in leading or supporting projects to successful conclusion.

As the Operations & Administration Support Supervisor you will create and maintain a professional and pleasant work environment for the organisation’s front-line staff and service users.

Working as the Operations & Administration Support Supervisor you will ensure that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service and efficient professional support.

DUTIES

Your duties and responsibilities as the Operations & Administration Support Supervisor will include:
Working closely with Operations Support Manager to update and maintain office policies and procedures as necessary

Ensuring all incoming customer queries are proficiently handled and associated procedures are followed

Providing line management, coaching and training of onsite Operations Support Coordinators and Volunteers

Key Accountabilities of the Operations Support Coordinator role:
Deals with routine correspondence and calls ensuring customer requirements are proficiently handled

Supports and coordinates planning and provisions in relation to any service-related activity undertaken by team staff

Provides office reception services as required, greeting and assisting visitors and setting up facilities for meetings on site

Always maintains a tidy and professional office environment including desk conditions, visual display boards, storage, and space management

Maintains paper and computer-based inputting and customer or volunteer records

Incoming and out-going post

Site & staff Health and Safety

Raising purchase orders & expense requisitions

General communications, newsletters and mail shots

Production and distribution of support materials to stakeholders (service users, branches, volunteers etc.)

Stock maintenance for office materials / site provisions / dog health provisions (as requested)

Trains and provides ongoing support to local staff and new starters in the use of information and office systems as required

Assists in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

Liaises with volunteers as required to support volunteer managers

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

CANDIDATE REQUIREMENTS

Essential

Minimum of 3 GCSE passes including Maths & English at grade C (or equivalent)

Excellent verbal, written, and reading skills

Good level of mathematics required for financial data processing

Involvement in leading or supporting projects to successful conclusion

Extensive experience in a supervisory role

A comprehensive knowledge of GDPR regulations

Positive, team player, who is a self-starter and uses initiative to complete tasks

Able to work effectively and flexibly under pressure

Supervision of others - in either a coaching or developing capacity

Self-motivated

Eligibility to work in the UK

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

**Please note**: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

**JOB REF**: AWDO-P10412

This job is being advertised by AWD online on behalf of Guide Dogs
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