Guest Operations Support

7 months ago


Leeds, United Kingdom Mitie Full time

**Guest Operations Support** - 40HRS**

**£12.50 per hour.**

Guest Operations Support will be responsible for assisting the Guest Operations Manager to deliver the day-to-day Guest Experience standards & cleaning and environmental management in accordance with the contractual obligations.

Earliest start time 07:00, Latest finish time 21:00. Working 8.5-hour shifts, including some weekends.

The supervision and day to day management of the cleaning team and Guest Services departments.
- Deputise for the Guest & Cleaning Operations Manager
- Provides leadership, support, and guidance to Cleaning Supervisors. Directs and oversee management of customer service and lead the drive to improve the centre's Guest Experience.
- Recruitment and HR management
- Supervision of Cleaning & Guest Services
- Assist the Guest & Cleaning Operations Manager to create and deliver Guest experience training.
- Supervision of staff ensuring standards are maintained
- The undertaking of the department's administrative functions
- Briefings-communicate effectively and efficiently
- Conduct check standards of uniform in line with the Company's guidelines on dress and appearance
- Ensure continued mystery shop training is completed
- Ensure all staff receive induction and on the job training
- Ensure staff follow the correct health and safety procedures and comply with HASAWA in working practices
- Ensure that all staff abide by the terms and conditions as stated in the staff handbook and company policies
- Ensure that all staff are trained in the procedures necessary for the fulfilment of their job role.
- Ensure all Waste transfer notes are up to date
- To ensure all staff are COSHH Trained
- Ensure slip testing is completed by cleaning supervisors monthly

COMMUNICATION AND INTERPERSONAL SKILLS
- Liaise and communicate with line managers, other supervisors, and operatives regarding internal service matters. Regularly communicate with Department Managers of any internal services matters.
- Be professional, helpful, approachable, and courteous at all times and maintain good relationships between The Company, retailers, employees, contractors, visitors, members of the public and emergency service

PROBLEM SOLVING & DECISION MAKING
- Complete all daily, weekly, and periodic checks for the smooth running of all operational departments.
- Assist the Guest & Cleaning Operations Manager with any ADHOC tasks.
- Manage the first line disciplinary procedures and disciplinary interviews.
- Manage the appraisal of staff
- Manage customers and retailer's expectations, if required, for centre orientated questions and/or problems.
- Support staff with welfare issues when appropriate and communicate effectively with colleagues and escalate when necessary



  • Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Leeds**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...

  • Call Services Operator

    7 months ago


    Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Call Services Operator to join Rapport and be part of one of our most prestigious client sites in Leeds.** Looking for a work-life balance? Sick and tired of working weekends? **_This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday._** An exciting role looking after...

  • Guest Service Agent

    6 months ago


    Leeds, United Kingdom Golden Mop Full time

    GRT Job listing. We help property owners, portfolio owners and property companies generate higher income through the short term rental industry as well as providing hotel-quality stays for our guests in the comfort of a home. This is an opportunity to join an exciting, business with a high-energy team who work closely on delivering an excellent customer...

  • Guest Services Lead

    7 months ago


    Leeds, United Kingdom Mitie Full time

    Guest Services Lead Hourly Rate: £13.50 Hours: 40hrs per week, following a 4-week rotation Earliest start time 08:30, Latest finish time 20:30. Working 8.5-hour shifts, including some weekends. Responsible for overseeing and managing the Guest Services department on a daily basis. - Supervising the Guest Services team. - Ensuring maintenance of...


  • Leeds, United Kingdom Holiday Inn Express Leeds East Full time

    **Guest Services Assistant - Reception & Housekeeping (24 Hours)**: **Reception - Holiday Inn Express Leeds East**: **Contract**:Part time** **Salary**:£10.42 per hour****: Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre. Here you will find a welcoming team, that create an environment of fun, trust,...


  • Leeds, Leeds, United Kingdom Britannia Hotels Full time

    About the JobBecome part of our dynamic team at Britannia Hotels as we seek a highly motivated and organised individual to fill the role of a Part Time Receptionist at our Leeds Bradford location. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of guest arrivals and departures.Key TasksMaximise room sales and...


  • Leeds, United Kingdom Marriott International, Inc Full time

    **Job Number** 24072701 **Job Category** Rooms & Guest Services Operations **Location** Leeds Marriott Hotel, 4 Trevelyan Square Boar Lane, Leeds, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Services Host

    7 months ago


    Leeds, United Kingdom Mitie Full time

    Job Title: Guest Services Host Rate of pay: £12.00 per hour Type of Employment: Casual Hours: 0 hours Location: Shopping Centre - Leeds - Trinity Leeds Join our team at Trinity Leeds Shopping Centre as a Guest Services Host in the Guest Services Lounge and be part of delivering exceptional service every day. With a shift available on Saturdays from 08:30...


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Unlock Your Potential as a Reservations CoordinatorWe are seeking a skilled and dedicated Reservations Coordinator to join our team at Thorpe Park Hotel & Spa. As a key member of our reservations office, you will be responsible for providing exceptional customer service, managing bookings, and contributing to the success of our hotel.About the RoleThis is an...


  • Leeds, United Kingdom Mercure Leeds City Center Full time

    **Guest Service Assistant - Day/Nights**: **Reception - Mercure Leeds City Center**: **Contract**:Casual** **Salary**:£10.42/£10.92 per hour****: The Mercure Leeds Centre is Splendid Hospitality Group's third Accor property and further cements the group's franchise partnership with the brand. The hotel is located in the heart of Leeds' financial district...

  • Guest Room Attendant

    6 months ago


    Leeds, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £10.99 per hour **Job Number** 23153606 **Job Category** Housekeeping & Laundry **Location** Leeds Marriott Hotel, 4 Trevelyan Square Boar Lane, Leeds, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to...


  • Leeds, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.68 per hour. **Job Number** 24040852 **Job Category** Rooms & Guest Services Operations **Location** Leeds Marriott Hotel, 4 Trevelyan Square Boar Lane, Leeds, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Services Host

    6 months ago


    Leeds, United Kingdom Mitie Full time

    Trinity Leeds Shopping Centre Guest Services Host - Guest Services Lounge Join us and help deliver the exceptional, every day. Earliest start time 08:30, Latest finish time 20:30. Working x4 5-hour shifts, including some weekends. To provide an efficient and effective service to our client, understanding their needs and requirements and working to exceed...


  • Leeds, United Kingdom Holiday Inn Express Leeds East Full time

    **Guest Services Assistant - Nights (42 hours - Reception)**: **Reception - Holiday Inn Express Leeds East**: **Contract**:Full Time** **Salary**:11.94****: Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre. Here you will find a welcoming team, that create an environment of fun, trust, hard work, and...


  • Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Receptionist / Facilities assistant to join the Rapport team, to work at our client sites based in the heart of Leeds and Manchester.** The client is a British multinational risk management, insurance brokerage and advisory company. Main Responsibilities The main responsibilities of the role are: - Assisting with AV...


  • Leeds, Leeds, United Kingdom Britannia Hotels Full time

    We are looking for a highly skilled and experienced individual to join our team as a Reception Manager at The Leeds Bradford hotel.Job Description:This is an exciting opportunity to join our team and take on a challenging and rewarding role. As a Reception Manager, you will be responsible for running the reception desk, managing the front office team, and...


  • Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.** **Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!** **A location where the magic is made in the little...


  • Leeds, United Kingdom Rapport Guest Services Full time

    Job Introduction **Rapport is recruiting a Front of House Meeting and Events Coordinator who is passionate about delivering great service to our clients and their visitors.** **Do you enjoy thinking outside of the box and being rewarded for going above and beyond? Then this is an ideal role for you!** **A location where the magic is made in the little...


  • Leeds, Leeds, United Kingdom Bill'S Restaurants Full time

    We're looking for an experienced Team Member who can help us deliver exceptional service to our guests.As an Assistant Manager at Bill's Restaurants, you'll have the opportunity to develop your leadership skills and take on new challenges.Responsibilities will include leading shifts, managing teams, and maintaining high standards of customer service.You'll...


  • Leeds, Leeds, United Kingdom WGC Ltd. Full time

    About the Role: We are seeking a motivated and detail-oriented Room Attendant to join our housekeeping team at WGC Ltd.Salary: £11.50 per hour (guaranteed hours each week)Key Responsibilities:Clean and prepare guest rooms to meet the highest standardsRestock linen and guest supplies as requiredDeliver exceptional customer service and ensure a positive guest...