Guest Service Assistant

6 months ago


Leeds, United Kingdom Mercure Leeds City Center Full time

**Guest Service Assistant - Day/Nights**:
**Reception - Mercure Leeds City Center**:
**Contract**:Casual**
**Salary**:£10.42/£10.92 per hour****:
The Mercure Leeds Centre is Splendid Hospitality Group's third Accor property and further cements the group's franchise partnership with the brand. The hotel is located in the heart of Leeds' financial district just moments away from the train station and the centre's many bars, restaurants and shops. Designing the interior around the area's têxtile roots, the hotel provides an authentic Yorkshire experience, celebrating the region's rich tailoring heritage.

We are looking for a Guest Services Assistant to support and complete the day-to-day tasks of the departmental operations.

You will be an approachable and friendly people person with the willingness to support and maintain a close relationship with residents throughout their stay.

This role is a multi-tasking role, you will be required to work day shifts or night shifts and to be adaptable to ensure that the needs of the residents are always met.

**The hourly pay for the Day Shift is £10.42 per hour & for the Night Shift is £10.92 per hour for 24 to 36 hours per week.**

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Free Meals on Duty
- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at Accor Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The life of every resident we care for is valuable, rich in history and has unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and goes above and beyond to help every resident live life to the full.

**Role in our Family**:

- To operate the premises (24hr)
- Ensuring the set-up of the buffet system in the restaurant area for mealtimes for residents
- Adhere to Food Safety and Hygiene practises followed
- Clearing/sanitising of tables in the restaurant area and the reception area
- To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
- Deal with any resident queries in a polite and friendly manner
- All complaints, comments, and special requests are to be recorded in the daily handover log.
- To communicate with other departments to ensure mínimal impact on resident service.
- received and packed the delivery away.
- Assist with kitchen duties.

This is not an exhaustive list but gives an insight into what is involved.

**What Happens Next**:



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