Guest Services Assistant
6 months ago
**Guest Services Assistant - Reception & Housekeeping (24 Hours)**:
**Reception - Holiday Inn Express Leeds East**:
**Contract**:Part time**
**Salary**:£10.42 per hour****:
Our hotel is a quiet, quaint hotel set just outside the village of Oulton, 4 miles from Leeds City Centre. Here you will find a welcoming team, that create an environment of fun, trust, hard work, and family. We all love our jobs and work together as a unit towards delivering the very best guest service to all who enter through our hotel.
Nearest bus stop is Rothwell Leisure Centre, (opposite the hotel) 2 minutes’ walk, buses 189 to Wakefield, 410 to Pontefract & 168 to Castleford all run past into Leeds.
We are looking for a Guest Services Assistant to support and complete the day-to-day tasks of the departmental operations.
You will be an approachable and friendly people person with the willingness to support and maintain a close relationship with residents throughout their stay.
This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.
Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.
**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
**About Us**:
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.
**Role in our Family**:
As a Guest Services Assistant, key to your role is:
- To operate the premises (24hr)
- Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
- Adhere to Food Safety and Hygiene practises followed
- Clearing/sanitising of tables in the restaurant area and the reception area
- To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
- Deal with any resident queries in a polite and friendly manner
- All complaints, comments, and special requests are to be recorded in the daily handover log.
- To clearly communicate with other departments to ensure mínimal impact on resident service.
This is not an exhaustive list but gives an insight into what is involved.
**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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