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Scheme Coordinator
5 months ago
**Permanent, Part Time - 20 hours per week**
Raglan Court is a Retirement Living scheme set within the Borough of Gosport. It consists of 33 self-contained, one and one two bedroom flats within a purpose built scheme.
We’re looking for a Scheme Coordinator to assist the Delivery Manager with the day-to-day operational management of this independent living leasehold scheme, delivering an onsite housing management service that supports our residents to lead independentlives in a safe environment.
You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuringthat appropriate actions are taken and controls are in place to manage the risk.
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
- Leasehold experience is desirable but not essential as full training will be provided.
**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-buildingprogramme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We havealso achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to **#DiscoverStonewater?**_
