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Scheme Coordinator

2 months ago

Hampden Park, United Kingdom Stonewater Full time
Job Title: Scheme Coordinator

We are seeking a skilled and compassionate Scheme Coordinator to join our team at Stonewater. As a key member of our staff, you will play a vital role in delivering high-quality services to our customers, creating a vibrant community and sustainable living environment.

Key Responsibilities:
  • Carry out daily well-being checks and respond to emerging changes in circumstances.
  • Identify and manage risk, including safeguarding, and take accountability for ensuring that appropriate actions are taken.
  • Update customer records, in relation to well-being and risk, and manage workloads effectively.
  • Engage with older people and their families, supporting them to identify issues and progress them.
  • Develop relationships with partner agencies to provide well-being opportunities and support customers to access a programme of well-being and social initiatives.
  • Routinely carry out health & safety, fire safety, and warden call system checks to ensure compliance and high service standards.
Requirements:
  • A strong commitment to delivering high-quality customer service in a fast-paced environment.
  • Natural relationship-building skills, with the ability to motivate and inspire others.
  • Experience of partnership working with specialist agencies for older people, with a passion for co-producing innovative services.
  • Demonstrable knowledge of Adult Safeguarding.
  • Excellent interpersonal skills, with the ability to adapt your approach depending on your audience.
  • Comprehensive understanding of professional boundaries and high personal integrity.
  • Good general IT skills, including Microsoft Excel and in-house systems.
About Stonewater:

Stonewater is a leading housing provider, managing around 36,000 homes and serving 78,000 customers across our portfolio of affordable properties. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are committed to being a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader.