Sales Support Administrator
5 months ago
This fantastic opportunity is pivotal in maintaining efficient sales processes and ensuring customer satisfaction. Along with an extensive list of benefits, this role offers a chance to work within a progressive company that value their staff and promote career progression.
**Overview**:
- Based in Epsom
- £24,000 - £27,000
- Hybrid
- Monday - Friday, 37.5 hrs a week, Friday 4pm finish.
**Job specification**:
- Providing the required support to achieve business unit sales targets
- Ensuring product knowledge is up to date
- Planning regular time to train on product launches and market info
- Providing customer service for stock enquiries, product support, order processing, despatch, returns and refunds
- Admin support for sales team queries as well as ensuring all sales correspondence is copied
- Assist with orders and queries as required, conducting regular sweep of order tracker
- Ensuring orders are accurately matched on NetSuite and highlighting any discrepancies
- Regularly run the ‘Do Not Ship’ report and highlighting orders for follow up to Line Manager
- Liaising with carriers such as DHL, UPS and the logistics team to answer customer queries on product delivery across all business units
- Regularly run stock level report and flagging any low stock or stock concerns to the Customer Service Manager
- Identify larger accounts and carry out qualifying as above before passing leads to sales team
- Proactive management of non-assigned accounts
- Raising POs for site surveys and linking reference with sales orders, ensuring all administration is correct.
**Person specification**:
- Experience of customer service and sales administration
- Good professional written and spoken English
- Good Microsoft Office skills, in particular Excel and Outlook
- NetSuite
- Commercially aware
- Ability to work under pressure
- Ability to work well with others as part of a team as well as independently
- Able to work to deadlines and problem solve
**Additional Information**:
- Based in Epsom
- £24,000 - £27,000
- Critical Illness Cover, Life Assurance & Income Protection
- Cycle to work
- Discount on our own products
- Discount shopping portal
- Employee Assistance
- Health Cash Plan & free annual flu vaccination
- Holiday rising with length of service
- Pension Salary Exchange & Financial wellbeing
- Quarterly social events
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