Complex Order Management Specialist

2 weeks ago


Hemel Hempstead, United Kingdom Henkel Full time

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Focus mainly on complex/decision related service delivery activities for Samples, Special Equipment Loctite Pulse etc without direct customer interaction (Front Office) focusing on customer interactions.
- Proactive order management to ensure excellent Customer Experience.
- Monitor and ensure delivery of adjacent functions service commitments.
- Provide relevant information to Customer Service Experience (CSX) & Business to secure a superior customer service.
- Own the Samples and Special Equipment order entry and manage the SAP billing plans for Loctite Pulse process for a respective region.
- Ensure transparent information flow on ticket and sample status.
- Run complex Order Placements in SAP.
- Act as internal single point of contact with regards to Samples, Special Equipment and Loctite Pulse for the respective region.
- Support the pre-defined network strategy on Sample and Special Equipment fulfilment (across the fulfilment types/strategies).
- Comply with Henkel Corporate Standards at any point in time.

**YOUR SKILLS**:

- A customer focused attitude with excellent communication skills.
- Previous experience within a customer service, supply chain or a logistics role required.
- High level of organisation and time management, excellent problem solving and good influencing skills.
- Import and Export experience, MS Office knowledge, SAP & Salesforce Service Cloud, and understanding of Order To Cash would be an advantage.
- Deliver Results / Communicate for Impact / Be Accountable / Collaborate.
- Planning and Organizing / Customer Focus / Analyse Alternatives and Recommend Solutions / Build Customer Loyalty / Customer System Operation

**JOB ID**: 24060744

**Contract & Job type**: Full Time, Regular



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