Client Services Operations Specialist, Recordati

2 months ago


Hemel Hempstead, United Kingdom Recordati Group Full time

Recordati, established in 1926, is an international pharmaceutical group, listed on the Italian Stock Exchange (Reuters RECI.MI, Bloomberg REC IM, ISIN IT 0003828271), with a total staff of more than 4,300, dedicated to the research, development, manufacturing and marketing of pharmaceuticals. Headquartered in Milan, Italy, Recordati has operations in Europe, Russia and the other C.I.S. countries, Ukraine, Turkey, North Africa, the United States of America, Canada, Mexico, some South American countries, Japan and Australia. An efficient field force of medical representatives promotes a wide range of innovative pharmaceuticals, both proprietary and under license, in several therapeutic areas including a specialized business dedicated to treatments for rare diseases. Recordati is a partner of choice for new product licenses for its territories. Recordati is committed to the research and development of new specialties with a focus on treatments for rare diseases.

Your role will involve active management of several client accounts within a specific region, including the set up and amendment of master data, processing orders, shipments, complaints, and queries. You'll be responsible for storage and organisation of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.

When required, you will also support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.

You will liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business. You will actively participate in cross-functional initiatives and meetings, to help you understand additional customer and business needs.

**Experience required**:

- Experience of export in either a customer service or logistics background is preferred, Experience within the pharmaceutical, medical device or healthcare sectors would be preferred
- Solid experience of SAP Order Management is essential
- Competent in the use of Microsoft Office tools
- Working knowledge of Quality Management Systems and their function and usage in a regulated environment
- Business knowledge in relation to finance and distribution process and how this relates to client services
- Fluent, written and spoken in English and German is essential. Additional fluency in at least one other European language, particularly Spanish, would be useful
- Minimum 2 years' logistics, supply chain or client services experience in a business-to-business environment
- Experience within the pharmaceutical, medical device or healthcare sectors would be preferred
- At Recordati, we believe in equal opportunities and we guarantee that everyone can achieve their potential. We see diversity as a value and will not tolerate any discrimination based on ethnicity, nationality, gender, sexual orientation, disability, age, political or religious belief, or any other personal characteristics. At Recordati, we work hard to create a safe and inclusive work environment, where we all have our rights to physical and psychological integrity respected on a daily basis, as well as our right to freedom of opinion and association. We recognise that we each have a role to play in the success of our business and we implement staff development policies through which everyone's contribution and achievements can be appropriately rewarded._



  • Hemel Hempstead, United Kingdom Recordati Group Full time

    Recordati, established in 1926, is an international pharmaceutical group, listed on the Italian Stock Exchange (Reuters RECI.MI, Bloomberg REC IM, ISIN IT 0003828271), with a total staff of more than 4,300, dedicated to the research, development, manufacturing and marketing of pharmaceuticals. Headquartered in Milan, Italy, Recordati has operations in...


  • Hemel Hempstead, United Kingdom Recordati Group Full time

    As our Talent Acquisition Partner, you'll be a key member of the global Human Resources Team, delivering value to almost 5000 Recordati Group employees around the world. You'll be based at our offices at Hemel Hempstead and your primary focus will be our Rare Diseases Division; but you'll support other countries and business units when your expertise is...


  • Hemel Hempstead, United Kingdom Client Full time

    Mobile Installation Engineer (Audio Visual / Access Control) £28,000 - £32,000 + Specialist Training + Overtime + Bonuses + Progression Field Based, Ideally located: Hemel Hempstead, Watford, St Albans, Luton, AylesburyAre you a Mobile Installation Engineer with experience with either Audio Visual, Access control, Telecoms or Fibre experience? Are you...

  • Service Specialist

    3 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom Ecolab Full time

    Ecolab has an exciting opportunity for a Service Specialist - Pest Technician to join our team. You will join us on a full-time permanent basis and in return will receive a competitive salary of £24,525up to £28,000 per annum, along with great company benefits. Are you driven to succeed, dependable, problem solver and can trouble shoot? Can you build...


  • Hemel Hempstead, United Kingdom Reed Full time

    My client is recruiting for a fluent German and English speaking AND/OR Fluent Spanish and English speaking Client Services Operations Specialists with solid SAP Order Management experience, to actively manage client accounts. Working hybrid you must be able to commute and work in the Hemel Hempstead offices twice a week. Key Activities • Your role will...


  • Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    We're now recruiting for a trendy and fun company in the Maylands area in Hemel that need a new Customer Service Coordinator to join the team. This would either be a great role for someone in the early stages of their career but does have some customer service experience within an office that wants to progress and develop or even someone that's already got a...


  • Hemel Hempstead, United Kingdom Selecta Full time

    Selecta is the European leader of Tech-enabled retail, leading the way in unattended Food & Beverage solutions and Specialist Coffee services. We are hiring a high-achieving strategic Regional Account Manager to manage a patch in London, supporting the retention and growth of Key Accounts through robust Account plans, whilst impacting NPS feedback...

  • Service Operator

    4 weeks ago


    Hemel Hempstead, United Kingdom Found Recruitment Solutions Ltd Full time

    Your future employer is looking for a Vending Operator/Service Operator to join their rapidly growing operation in London. A very competitive package of £25,000 starting salary, Monday to Friday only shift, and 28 days holiday is on offer for the ideal candidate. This is a mobile position, so a full and clean UK drivers licence is required. This is a...

  • Service Operator

    2 weeks ago


    Hemel Hempstead, United Kingdom Found Recruitment Solutions Ltd Full time

    Your future employer is looking for a Vending Operator/Service Operator to join their rapidly growing operation in London. A very competitive package of £25,000 starting salary, Monday to Friday only shift, and 28 days holiday is on offer for the ideal candidate. This is a mobile position, so a full and clean UK drivers licence is required. This is a...

  • Sales Executive

    4 days ago


    Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    We're now recruiting for a Telesales Executive for a well-established marketing company based in Hemel Hempstead, specifically in the Maylands Estate area and we're totally open to hearing from part time and full timers for this one!The company are specialists in providing innovative marketing services and put a lot of work into developing long-term...

  • Production Operative

    4 weeks ago


    Hemel Hempstead, United Kingdom Proactive Global Full time

    Production Operatives£11.50ph - £13phHemel HempsteadMonday to Friday The company specialises in Furniture. They have a great opportunity for a production operative/ Assembler to join their team. This position is well-suited to a someone with previous production experience or someone looking to work in a manufacturing and production environmentThis position...

  • Production Operative

    4 weeks ago


    Hemel Hempstead, United Kingdom Proactive Global Full time

    Production Operatives£11.50ph - £13phHemel HempsteadMonday to Friday The company specialises in Furniture. They have a great opportunity for a production operative/ Assembler to join their team. This position is well-suited to a someone with previous production experience or someone looking to work in a manufacturing and production environmentThis position...


  • Hemel Hempstead, United Kingdom Zoom Recruitment Services Full time

    An Inbound Customer Sales Advisor is required for a successful trade company based in the Hemel Hempstead area. You will be handling a high number of inbound customer calls, processing sales orders, answering enquiries and resolving complaints appropriately. As a Customer Sales Advisor you will maintain an excellent customer service level and communicate...

  • Production Operative

    15 hours ago


    Hemel Hempstead, Hertfordshire, United Kingdom Proactive Global Full time

    Production Operatives 11.50ph - 13phHemel HempsteadMonday to Friday The company specialises in Furniture. They have a great opportunity for a production operative/ Assembler to join their team. This position is well-suited to a someone with previous production experience or someone looking to work in a manufacturing and production environment This position...

  • Production Operative

    14 hours ago


    Hemel Hempstead, United Kingdom Proactive Global Full time

    Production Operatives 11.50ph - 13phHemel HempsteadMonday to Friday The company specialises in Furniture. They have a great opportunity for a production operative/ Assembler to join their team. This position is well-suited to a someone with previous production experience or someone looking to work in a manufacturing and production environment This position...


  • Hemel Hempstead, Hertfordshire, United Kingdom Reed Full time

    My client isrecruiting for a fluent Germanand English speaking AND/OR Fluent Spanish and English speaking Client Services Operations Specialists with solid SAP Order Management experience, to actively manage client accounts. Working hybrid you must be able to commute and work in the Hemel Hempstead offices twice a week. Key Activities • Your role...

  • Warehouse Operative

    6 days ago


    Hemel Hempstead, United Kingdom First Call Contract Services Full time

    We have an exciting opportunity to work for anationally recognised business, considered to be the leader in itsfield. Pay rates from 10 per hour depending on shifts. The role ofWarehouse Operative is based in HemelHempstead.You don't needany experience; we offer full support for you to succeed in yourrole! First Call Contract Services are an employer of...


  • Hemel Hempstead, United Kingdom Evri Full time

    We are looking for a Proactive Service Operative to join us on a Fixed Term Contract until December 31st . We have an exciting opportunity for a  Proactive Service Operative  to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver...


  • Hemel Hempstead, United Kingdom Evri Full time

    We are looking for a Proactive Service Operative to join us on a Fixed Term Contract until December 31st 2024.We have an exciting opportunity for a Proactive Service Operative to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to...


  • Hemel Hempstead, United Kingdom IT Talent Solutions Ltd Full time

    VWware/Technical specialist required by my global client. **Responsibilities**: Responsible for the global corporate Vmware platform, ensuring operational excellence. Working on projects in an agile methodology. You must possess advanced VMware knowledge and expertise (3+ years) Knowledge and experience of VMware vRealize suite...