Avaya Support Specialist- Defence

2 weeks ago


Hemel Hempstead, United Kingdom BT Full time

Avaya Support Specialist
- Defence

**Job Req ID**:12710**Posting Date**:21-Mar-2023**Function**:Business Services & Operations**Location**:Hemel Hempstead: Riverside (R6, Hemel Hempstead, United Kingdom**Salary**:Competitive + Excellent Benefits**Why this job matters**
This role is within the Defence space and will be supporting live operational voice and data platforms. Initially supporting Project managers, Designers and Service Introduction teams to take systems through the AIS (Acceptance Into Service) process to allow systems to be brought under the support of the live operational team.

**What you’ll be doing**
- Collaborative working between different teams in the business is essential to help deliver complex solutions and to keep those solutions maintained to meet our contractual obligations
- Defining and developing policies that enable the successful acceptance into service of complex and secure systems and create tailored documentation to enable through life management of these technical solutions. Continuous Improvement is a must, as a team we are always looking for better ways of working
- Undertaking any provided bespoke training to develop skills and understanding to support you in your day-to-day duties. A proactive can-do attitude is required to help drive the team forward to provide a professional service for our customers and the business unit
- Compliance with JSP604 and JSP440 (Defence Networks Governance) will ensure accreditation of the live systems is gained and maintained
- Coaching, mentoring, and supporting other team members, providing feedback where appropriate within the team to ensure that everyone is included and reaching their full potential

**Essential Skills**
- Troubleshooting
Escalation Management
Issue Resolution
Network Delivery
Health & Safety

**What we would like to see on your CV**
- Experience of Avaya Aura® Unified Communication Core and knowledge of Avaya Aura® R8.1 and Adjuncts
- Experience of System Manager (SMGR) and knowledge of SIP based IP Telephony
- Experience of Avaya Session Manager (ASM) and Communication Manager (CM)
- Experience of Avaya Aura® Media Server (AAMS) and Avaya Session Border Controller for Enterprise (SBCE)

**Benefits**
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.



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