Workplace Experience Co-ordinator

3 months ago


London, United Kingdom ISS Facility Services Full time

**Contract: Government**

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**Location: London**

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**Hours of work: 40**

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**Contract Type: Permanent**

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**ISS delivers integrated facilities management services to the Government Property Agency (GPA) across a national portfolio in the UK, with specific geographic region requirements as outlined in the contract.**

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**As a Workplace Experience Coordinator at ISS, you will be integral to creating environments that foster well-being, productivity, and a positive company culture for both the GPA and ISS.**

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**Working within the workplace experience team, you will curate an atmosphere that our end users actively want to be part of, driving the customer touchpoint journey and serving as an ambassador for exceptional workplace experiences.**

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**You will continuously seek opportunities to enhance onsite service and implement new initiatives aligned with the ISS and GPA vision.**
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**ISS is dedicated to equipping our Workplace Placemakers with the knowledge, skills, and tools necessary to deliver outstanding service, connecting people and places to optimise performance.**

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**As the Workplace Experience Coordinator, you will play a crucial role in creating memorable experiences for internal and external stakeholders, promoting a service culture mindset and fostering behaviours that positively impact colleagues and customers.**

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**Together, we will create a workplace that embodies our purpose and delivers on our commitment to excellence.**

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**Key Responsibilities**

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- **Assist in delivering the unexpected to our clients through first class customer service****:

- **A natural host that can make customers, visitors and colleagues feel at home within the location****:

- **Main point of contact for customer requests and enquiries****:

- **Assist in answering all telephone enquiries for the site, room bookings and set up****:

- **Support the onsite Management team with high profile events****:

- **Support and create the best customer and workplace experience****:

- **Develop relationships and capture client's individual requirements for future site visits****:

- **Have a keen eye for detail and share your notes and feedback to the teams****:

- **Work on community initiatives to develop connections****:

- **Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity****:

- **Supporting any key events in and out of normal working hours***

**Professional and Personal Competencies/Qualifications**

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- **First Aid trained preferable, but training will be provided as part of the role****:

- **IOSH preferable but training will be provided as part of the role****:

- **Workplace Experience Programme training preferable but could be provided as part of the role****:

- **Level 2 Food Safety certificate but it can be provided****:

- **Experience of working in a high-profile environment****:

- **Excellent communication skills both verbal and written****:

- **Must be able to work within a highly confidential environment****:

- **Working in Public Sector commercial environments is preferable****:

- **Successfully managing multiple stakeholders demands and associated time pressures***

**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**
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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link**:TalentPlace



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