Helpline Support Worker and Helpline Support

4 weeks ago

Birmingham, United Kingdom Muslim Women's Network UK Full time

**Helpline Support Worker** and **Helpline Support Volunteers**
- Muslim Women’s Network UK (MWNUK)_

MWNUK is now hiring **Helpline Support Workers** and **Helpline Support Volunteers**. This is a fantastic opportunity to join our growing helpline team. Full training will be provided so it is a great opportunity for someone looking to work part time or volunteer and give back to the community. We are looking to hire up to three individuals for the paid positions, and up to four individuals for the volunteering position. If you think you have the passion and drive to make a difference to others, then this is the role for you.
- Please note all roles are office based in Birmingham, UK_

**About Us**:
**About the MWN Helpline**:
You will be joining a team of incredibly dedicated individuals who have supported over 4500 individuals through the MWN Helpline service. We are looking for experienced and passionate individuals to join our team and really make a difference.

Female Helpline Support Worker

**Salary**: £20,253 (pro rata) - (N.B. full working week is 37 hours)

**Hours**: Part time hours 0.5 - 2 days (9:15 -16:45) (office based role)

**Location**: First Floor, 1192 Stratford Road, Birmingham, B28 8AB

**Job Type**: Contract - 12 months

**Deadline for Applications**: 9am Wednesday 5th July 2023

**Interviews**: WC 17th July 2023 (paid role)

**Start Date**: Monday 31st July 2023

**Role Description**:Female Helpline Support Volunteer

**Salary**: N/A

**Hours**: Part-time (Morning Shift 9:15 - 13:15; Afternoon Shift 13:15 - 16:45) (office based role)

**Location**: First Floor, 1192 Stratford Road, Birmingham, B28 8AB

**Job Type**: Volunteer

**Deadline for Applications**:9am Wednesday 5th July 2023

**Interviews**:WC 24th July 2023 (volunteer role)

**Start Date**: Monday 31st July 2023

**Training **Due to the variety of enquiries we receive and their sensitive nature, the first month of your role will involve specialised training. You will be required to attend 4 mornings in the first and second week, then 3 mornings for 1 week, commencing on Monday 31st July 2023. The provisional dates are as follows, July 31st, August 1st, 2nd, 3rd, 8th, 9th, 10th, 11th, 15th, 16th, 17th

**Purpose of the Role**

All responses must be in line with the ethos of MWNUK which protects people from discrimination, harassment and victimisation, according to the Equality Act 2010. The 9 protected characteristics of the Act are: age, disability, gender (reassignment, expression and identity), marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

You may also work on other MWNUK projects, services, and activities related to MWN Helpline issues as required.

**Main responsibilities**:

- Providing high level support on the MWN Helpline responding to telephone and electronic enquiries.
- Responsible for helpline case management including database inputting.
- Keep up-to-date with developments and legislation around the key issues such as forced marriage, violence against women, hate crime, Islamophobia, etc.
- Maintain all information in line with confidentiality and data protection (GDPR) policies at all times.
- Carrying out administrative duties and support to the Helpline Manager, Director and Trustees.
- Attend training as directed.

**Personal Specification**
- An individual with a keen interest in the charity sector and BAMER and Muslim women’s empowerment.
- The ability to work in a non-judgmental and culturally and faith sensitive manner.
- An individual with accurate listening and note-taking skills.
- An individual with an approachable and friendly manner, with solid communication skills.
- Individual with a second language; Urdu/ Arabic/ Punjabi/ Mirpuri/ Pashto/ Bengali/ Gujarati
- Excellent IT skills (word processing, databases, spread sheets, and outlook).
- An individual with experience of engaging with and dealing with problems faced by Muslim women and girls either through a previous job, voluntary role or through helping friends and family.
- Knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia and mental health.
- Proactive, keen, and committed individual.
- High level of professionalism when dealing with internal and external stakeholders.
- Experience of effective teamwork.
- Ability to work independently without supervision in a highly organised manner (paid role)
- Drive and willingness to go above and beyond to provide the best service possible.
- Understanding and adhering to confidentiality, data protection, and maintaining professional boundaries.
- Understanding and knowledge of the Community Sector.
- The ability to work in a positive manner, under tight deadlines.

**Essential**:Basic DBS clearance.

**Application Process**:
Stage 1

Stage 2

Final shortlist of individuals (paid role) will be invited to attend a fac

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