Helpline Team Leader

4 weeks ago

Birmingham, United Kingdom Birmingham Mind Full time

**Helpline Team Leader - Mental Health**

**Erdington, Birmingham**

**£26,147** **Hours: 37.5 hours - work flexibly as per the service opening hours on a rota basis**

**The Helpline is open 7 days per week hours 9 am to 11 pm**

Our helpline service is an integral part of our offerings to those in need around Birmingham and Solihull. It is open 7 days a week from 9am - 11pm and our helpline workers are on hand to provide support in critical times. The calls received can often bechallenging and sensitive, so we look for resilient people who can offer the recommended support and advice.

Each team requires an influential leader, who can ensure that all individuals receive a safe and effective service. We are therefore looking for an experienced supervisor to help the team to understand and undertake processes to assist people in crisis sothat they can be supported effectively.

With experience within health and social care, you will have a background of supporting staff. You will have a good understanding of equal opportunities and demonstrate a positive attitude to people who have experienced mental health difficulties. You willbe able to handle sensitive and often challenging calls and will work in line with all procedures and legislation including GDPR (General Data Protection Regulations).

If you want to make a difference to people’s lives, then join us and be part of something powerful.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training Programme.

If you wish to apply, please provide a detailed description of how your skills and experience meet each of the essential and desirable criteria as set out in the job description.

**Interviews to take place w/c 20 February 2023

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