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Helpline Worker

4 months ago

Birmingham, United Kingdom Birmingham Mind Full time

**37.5 Full Time, 18.75 Part Time, 15 hours per week - Weekend only to cover rota’d activity between 9am-11pm**

**The Helpline is open 7 days per week hours 9 am to 11 pm**

We are a leading provider of mental health services in Birmingham and the West Midlands.

As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through Birmingham Mind’s helpline service. The helpline supports people living in the Birmingham and Solihull area.

You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.

The helpline is a 7 day a week service from 9am -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Birmingham Minds Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.

You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role.

If you feel that you meet the requirements of this position, we would like to hear from you. If you wish to apply, please provide a detailed description of how your skills and experience meet each of essential and desirable criteria.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People.

**Interviews will take place on Monday 18 and Tuesday 19 March 2024**

INDLOW

We were founded in 1962, and are a Registered Charity and Company Limited by Guarantee, affiliated to **Mind**. If you would like to know more about our History, you can do so by downloading our **A History of Birmingham Mind** booklet.

**Our Services** are individualised, person centred, and deliver valued outcomes, as we passionately believe that everyone has the right to live lives that are meaningful and which enable them to reach their full potential as individuals.

We work in active partnership with a range of local organisations to deliver services and challenge the stigma that surrounds mental distress.