Deputy Helpline Manager

20 hours ago

Birmingham, United Kingdom CV-Library Full time

Deputy Helpline Manager

Hours of work: 37.5 hours per week - hours of work will include weekends and evenings

Salary: c. £28000

Are you passionate about mental health and making a difference in people's lives? We are seeking a dedicated and empathetic Deputy Helpline Manager to join a reputable, registered mental health charity. As the Deputy Manager, you'll play a crucial role in supporting the helpline, providing essential assistance to service users and their carers in Birmingham and Solihull.

About the Helpline:

The Helpline Service offers a lifeline to individuals experiencing psychological distress and mental health crises.
You will collaborate closely with healthcare professionals, community organisations, and statutory services to reduce the burden on A&E departments and the police.
Its aim is to create a compassionate and supportive environment where everyone feels heard and understood.Role Overview: As a Deputy Helpline Manager, you'll be an integral part of the team, ensuring the smooth operation of our Helpline Service. Here's what you'll do:

Team Support: Provide guidance and support to your Helpline Intervention workers and dedicated volunteers. You'll be their go-to person for day-to-day management queries and challenges.
Service Availability: The Helpline operates 7 days a week, from 9 am to 11 pm. You'll ensure a member of the management team is always present to maintain service continuity.
Contractual Compliance: Work closely with the service manager to uphold contractual requirements. You'll align our operations with the charity's Vision and Values, Operating Policy, and relevant legal standards.
Empathy and Compassion: Show empathy and compassion to callers, understanding their needs and providing appropriate interventions.Qualifications and Skills:

Experience in a similar role is essential
Strong supervisory and team-leading skills.
Effective communication and performance management abilities.
Self-motivation and resilience.
Understanding of regulatory requirements
Full flexibility to work a varied shift pattern
Be a driver with access to your own vehicle
Experience of managing and compiling rotas.Interested? For immediate interview, please click apply today

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