Reception/admin Supervisor

5 days ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

An exciting opportunity has arisen for band 4 reception admin Supervisor.

The successful post holder will need to have previous supervisory experience and a working knowledge of hospital patient systems to a consistently high standard e.g. iPims, knowledge of CRIS would be advantageous.

The reception/admin Supervisor will support the Administrative Manager with the day to day supervision of the staff within the Main Radiology department ensuring that operational objectives of the department are met.

This will include when necessary, covering reception desks in times of planned and unplanned absences to ensure all front-line services operate as expected.

This is an exciting opportunity to be part of our dedicated workforce in a prestigious Trust where we are motivated by innovation, the desire to make a difference and our passion for patient centred care. If you are an experienced supervisor who can relate to this approach, we would like to hear from you.

To support the reception administrative team in Main Radiology providing a high quality and patient focused service.

To prioritise own workload and use initiative to lead the administrative team, working as part of the team in providing support and cover during periods of annual leave and sickness.

To supervise the administrative staff ensuring that all Radiology reception areas are covered and liaising with the Main Radiology Office Manager when staffing issues arise.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

1. Responsible for supervising Reception/Admin Team, Appointment Booking Team.
2. Responsible for the day-to-day organisation of the Reception/Admin team.
3. Responsible for staffing levels on a day to day base for the Reception/Admin,
4. Responsible for maintaining efficient support service provision to patients and staff.
5. Responsible for the production and circulation of fortnightly reception/admin
reception desk rota.
6. Responsible for organising cover for all areas during periods of planned and
unplanned absence.
7. Responsible for the training and development of the Receptionists/Administrators,
implementation and updating of training programmes.
8. Responsible for ensuring agreed systems of work and protocols are adhered to.
9. Responsible for maintaining annual leave, sickness absences, and appraisal records
ensuring information is available to Office Managers for reporting.
10. Responsible for all reception desk computers and office equipment. Ensuring these
function correctly arranging repair or replacement as necessary.
11. First point of contact for the Radiology Reception/Admin and Appointment Booking
team.
12. Dealing with enquiries and correspondence in an effective, courteous and timely
manner, using own judgement as to appropriate action to be taken.

Contacts will include enquiries from senior clinical staff, patients, relatives, internal and external
departments and may require drafting written responses.
13. Responsible for ensuring Induction programmes are established and staff are
informed about Trust and Departmental policies, systems and procedures, health and
safety.
14. Responsible for training reception/Admin team. Ensure training provided is at the
required level to support department standards and monitor performance.

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