Customer Service Administrator
4 days ago
**Background**
This is an exciting opportunity to join the UK's largest independent cleaning equipment and service provider. With over 50 years of experience, ICE is able to provide bespoke solutions with a customer focused model, along with innovative services and products offered, it continues to set the standards for its industry.
**The Role**
The Customer Service Administrator supports the Customer Service and Sales functions of the company by interfacing with customers and internal colleagues across a multitude of customer centric business tasks
**Core requirements include**:
- Establish and evolve relationships with internal and external customers, providing a continuous high standard of customer service and account management.
- Responsible for setting up new business or orders and pro-actively managing an effective new customer on-boarding process.
- Manage customer orders for equipment purchase, rental, and short-term hire.
- Support the Sales and Key Account Managers and Directors with sales related activity, such as pricing documents and customer equipment lists.
- Skilled at managing multiple tasks within tight timescales.
- Organise and maintain customer equipment records in order to keep track of financial transactions.
- Manage specifically assigned customers as well as deliver against wider team objectives.
**Essential duties and responsibilities**:
- Record sales leads on our Customer Relationship Management database.
- Process customer orders through to dispatch and successful delivery within established timescales.
- Work with our internal colleagues based at various Hubs across the UK to ensure that orders are dispatched/delivered on time and in line with customer expectations.
- Maintain customer records to ensure capture and maintenance of key customer information (contact details, site details).
- Raise invoices following successful delivery of equipment to customer sites, including consolidated invoices on a monthly basis.
- Process and track all equipment rental orders and collections and ensure monthly customer billing is correct.
- Manage requests for both Short and Long term Hire equipment including the delivery and collection through our Hubs.
- Produce and communicate accurate and timely reports to key stakeholders and customers.
- Educated to GCSE level or above with a grade C (or equivalent) pass or above in English and Maths
- NVQ/SNVQ qualifications
- Previous experience in a similar role/environment
- Competent user of Microsoft Office Applications
- Strong communicator
- Customer centric
- Ability to multi-task and work to tight deadlines
- Highly organised
- IT literate
- Performance Focused
- Resilient
**Offer**
- Competitive salary package
- Enhanced Workplace pension
- Hybrid working - option to work from home one day per week
- 21 days holiday
- Holiday Buy Back Scheme
- Private Health Insurance
- Health Cash Plan
- Employee benefit hub with discounts to retailers and entertainment
- Life assurance
- Long term service bonus
- Holiday buy back scheme
**Equal Opportunities**
If you are successful and are invited to an interview, you should ensure that you bring with you to the interview the correct documentation to confirm your right to work in the UK e.g. your passport (current or expired) or birth certificate with a letter confirming your national insurance number.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£24,000.00 per year
**Benefits**:
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discounts
- Work from home
Schedule:
- Monday to Friday
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