Service Controller

6 months ago


Ellesmere, United Kingdom H&H specialist recruitment solutions ltd Full time

Service Controller - Ellesmere Shropshire.

As a global leader we have an internal network of teams that provide valuable support services to ensure the business maintains high levels of productivity and support.

Within our service support team we are now looking to add another member of staff to the team. The role of Service Controller is one that offers so much value to our service department.

This is a fulltime position with excellent benefits - starting salary of £24,000.

Purpose of the job:

- To provide administrative support to the front line activities of the Service department at our Ellesmere site
- To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities:
To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties:

- Responding to customer enquiries for breakdowns and servicing.
- Liaising with Depots and ASC’s regarding all aspects of repairs and service calls.
- Liaising with Depots ASC’s regarding all aspects of maintenance and service contracts.
- Maintaining documents and files for maintenance contracts and service calls
- Managing and controlling the maintenance service contract process, including producing reports
- and schedules and overseeing the respective administration process.
- Raising quotes, estimates and invoices for chargeable work
- Maintaining service contract schedules.
- Assisting in the management of profitability and costs for maintenance and service contracts.
- Providing technical support where possible
- Adhering to Company processes and procedures

Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

Working experience:

- Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
- SAP system knowledge would be preferable but is not essential.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Ability to Commute:

- Ellesmere, Shropshire (required)

Ability to Relocate:

- Ellesmere, Shropshire: Relocate before starting work (required)

Work Location: In person


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