Service Advisor
3 months ago
This is an exciting opportunity for a Service Controller to join our team.
As a Service Controller, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for providing a great customer experience through the provision of ‘front of house’ services in greeting customers, processing their job requirements, ordering parts, and advising on progress and being the first point of contact for enquiries.
And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.
**What you’ll do**
- Front of house reception work
- Progressing jobs on the system
- Including arriving & closing jobs
- Ordering parts and supplies using approved providers
- Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
- Face to face customer enquiries
- Providing updates to customers
- To receive goods, keys and vehicles and document as directed
- Filing and general administrative duties as directed
- Support garage manager with management of job cards
**What you’ve got**
- Recent experience of working in a garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
- Experienced in managing customer experience both face to face as well as via the telephone
- Ability to work under pressure and prioritise
- Good PC skills including use of Outlook, Word & Excel
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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