Service Controller
6 months ago
**Purpose of the position**:
- To provide administrative support to the front line activities of the Service department at our Ellesmere site
- Process breakdown and service calls and arrange attendance from Hiab’s service network
- To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment
**Main tasks and responsibilities**:
- To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties:
- Liaising with Depots and Authorised Service Centre’s regarding all aspects of repairs and service calls
- Liaising with Depots and Authorised Service Centre’s regarding all aspects of maintenance and service contracts
- Maintaining documents and files for maintenance contracts and service calls
- Managing and controlling the maintenance service contract process
- Raising quotes, estimates and invoices for chargeable work
- Maintaining service contract schedules
- Managing WIP, Proforma, Purchase Orders, Disputes
- Assisting in the management of profitability and costs for maintenance and service contracts
- Providing technical support where possible
- Adhering to Company processes and procedures
- Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety
**What you’ll need to succeed**:
**Education**:
- GCSE Level
Working experience:
- Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in a call centre/administrative role
- SAP system knowledge would be preferable but is not essential
Competence and skills:
- Possess good I.T. skills, including MS Office
- Have excellent written and verbal communication skills
- Be confident and comfortable interfacing with other departments and stakeholders
- Be self-motivated, capable of working under pressure, and able to operate with mínimal supervision
- Be a good team player and flexible with regards to tasks performed
Place of Work and travels:
- Place of work: Ellesmere or Dudley
- Travel may be required upon occasion to other sites
**You will be part of**:
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
**Interested to join?**:
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