Senior Training Coordinator

2 weeks ago

London, United Kingdom GP Strategies Corporation Full time

Our team of administrators, are responsible for the administration and co-ordination of scheduled Learning events, remotely or on customer sites. With responsibility for establishing and maintaining excellent customer and staff relationships, you’ll ensure total customer satisfaction.

We are looking for a Senior Learning Coordinator to join the team.

**What we need**

You’ll be supporting our client HSBC, working either remotely from home or supporting one of their onsite programmes at their London based offices, travel to other locations is also a possibility. You will need to be a confident and strong communicator with previous experience of working in a professional learning environment.

Additionally, we’ll require:

- Experience of training administration and/or co-ordination.
- Experience of the onsite coordination of face to face events, including all of the logístical arrangements pre and post event.
- Experience of using Learning Management Systems from an administrative perspective.
- Excellent communication skills with the ability to build, maintain and manage relationships with key stakeholders.
- Excellent organizational, planning and controlling skills.
- Proven ability to work well under pressure and within demanding timescales.
- Experience of working as part of a team with a strong customer focus.
- Advanced general administration and IT skills.

Ideally you’ll also have:

- Experience of working within a remote team environment
- A related professional qualification or degree.

**About the role**

On day to day basis you’ll:

- Lead, consult and deliver the scheduled processes on contracts, where required.
- Schedule and administer enrolments including, monitoring participation numbers to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.
- Set up courses using appropriate internal LRM / Learning Management System and database, in line with standard operating procedures.
- Support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client.
- Lead the coordination for onsite support, including managing the external vendors and providers, ensuring that the event is run smoothly.
- Allocate and monitor work to achieve deadlines stipulated by the client in order to deliver the program objectives.
- Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.
- Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.
- Manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.
- Support the distribution, collection and reporting of Evaluation data.
- Where possible provide value added services as appropriate for continuous improvement.
- To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
- Raise any potential challenges or risks to the appropriate contact.

**What we do**

**Why join us**

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals. We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.

LI-LC1

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