Appointments Administrator

2 weeks ago


Portsmouth, United Kingdom Relate Full time

**Relate are looking for an Appointments Administrator to join their friendly team, as well as being part of the wider regional operation, offering a variety of responsibilities in a rewarding role.**

**SUMMARY OF ROLE**:
The Appointments Administrator plays a key role, and is the first point of contact for our clients. This involves using our appointments software to book appointments, liaising with counsellors to support their diaries, and all administrative support with the client to work consistency across the Relate Administration function.

Relate currently offers counselling services to clients via telephone or zoom meetings until Face to Face counselling resumes.

**KEY TASKS**
- Providing a ‘first voice’ contact to all potential and current clients who make contact
- Making and changing appointments with clients using a variety of IT software
- Dealing with all client enquiries
- Ensuring that the system data is up-to-date and accurate at all times
- Creating and managing Zoom meetings for counsellors and clients
- Dealing with payments via card transactions with clients
- Administering an accurate and up-to-date record of client contributions, contact and actions
- Effectively managing the waiting lists to maximise utilisation rates
- Being responsible for all correspondence about client appointments and referrals using a variety of communication methods
- Liaising with counsellors when arranging appointments and action feedback from practitioners as appropriate
- Attending training and meetings as necessary
- Providing flexible support and cover to other administrative team members, including holidays and sickness
- Working within the designated hours of service provision, including out of office hours, offering flexibility as required
- Adhering to all Relate policies and procedures, including, GDPR, confidentiality, equal opportunities and health and safety in the delivery of services
- Undertaking any other reasonable duties as requested by management
- The above list of duties is not exhaustive and the post holder will be required to undertake such tasks as may be reasonably expected within the scope of the post.

**What we are looking for**:
Experience of:
Ø Client care

Ø Office administration.

Ø Using technology including Office and computerised appointments system.

Ø Call handling

Ø Team working

Ø Prioritising tasks

Ø Working to deadlines

**Terms**
- Hours of work - between 16 and 20 hours per week, Monday to Saturday (Saturdays on a rotational basis)

**Benefits**

Enhanced annual leave: you will be entitled to a pro rata (for part time employees) of 28 days (5.6 weeks) paid holiday in each full holiday year, which runs from 1st April to 31st March. You will also be entitled to a pro rata (for part time employees) of the normal 8 UK bank holidays.

**Job Type**: Part-time

**Salary**: £9.90 per hour

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Using technology including Office and computerised appointments system preferable.

**Experience**:

- Office administration: 1 year (preferred)

Work Location: Hybrid remote in Portsmouth, PO6 3AG


  • Administrator

    1 week ago


    Portsmouth, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment is looking for an Admin Receptionist in Portsmouth to work with a Facilities Management company. **About the job**: - The Admin Receptionist is responsible for providing administrative and receptionist support to the Airbus office. **Key Responsibilities**: - Manage the front desk, including answering phone calls and directing...

  • Administrator

    2 days ago


    Portsmouth, United Kingdom Two Saints Full time

    **Part time, 22 hours a week.** **£12,856 progressing to £13,533** We are recruiting for a administrator to join our Portsmouth temporary accommodation team in Portsmouth. As administrator you would be responsible for providing administrative support and enable effective systems and procedures to be maintained in the efficient running of the...


  • Portsmouth, United Kingdom Solent NHS Trust Full time

    We are looking for a motivated and dynamic administrator for a permanent part-time role, 30 hours per week, worked Monday-Friday, days to be agreed.The role includes providing administration support to the Immunisation team, to deliver the Flu vaccination programme in schools. The ability to travel between sites is essential. On completion of the Flu...


  • Portsmouth, United Kingdom PETA Ltd. Full time

    All Locations- Portsmouth- All Departments- Business Apprenticeship- Advertising Salary- £11,440 - Monday-Friday 09:00-17:30 (40 hours per week)- Vacancy Type- PermanentAre you looking for a varied and exciting business administrator apprenticeship in Portsmouth? Are you motivated by pay rises and future progression? If so, this could be the perfect...

  • HR Administrator

    6 days ago


    Portsmouth, United Kingdom Click Digital Full time

    We are recruiting for a HR Administrator for a leading Defence & Space organisation based in Portsmouth, this is a Hybrid role with 3 days a week onsite, 2 days WFH. Overview of the role: You will support the UK HR team in their day-to-day activities, working closely with HR Management, Business Partners (HRBPs) and Talent Acquisition Partners. You will...


  • Portsmouth, United Kingdom Howells Solutions Full time

    **Planning Administrator - Social Housing Repairs and Maintenance** **Based in Portsmouth Full Time - Permanent £23,000 per annum** Are you an experienced Administrator within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you! Here at Howells, we are working with a...


  • Portsmouth, United Kingdom Academics Full time

    **Education School Support Team **JOB TITLE**: Administration Manager (Primary) **REPORTS TO**: Headteacher** The Administration Manager is responsible for managing a comprehensive range of administrative functions complementary to the teaching activities in the school. **KEY ACCOUNTABILITIES** To actively promote the School's Equal Opportunities Policy...

  • HR Administrator

    1 week ago


    Portsmouth, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a HR Administrator/Executive Assistant to join them on a contract basis to April 2025. You will be supporting the UK HR team in their day-to-day activities, working closely with HR Management, Business Partners (HRBPs) and Talent Acquisition Partners. You will also provide the Head of HR with proactive management and...

  • HR Administrator

    Found in: beBee S GB - 1 week ago


    Portsmouth, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a HR Administrator/Executive Assistant to join them on a contract basis to April 2025. You will be supporting the UK HR team in their day-to-day activities, working closely with HR Management, Business Partners (HRBPs) and Talent Acquisition Partners. You will also provide the Head of HR with proactive management and...

  • HR Administrator

    Found in: beBee S GB - 3 days ago


    Portsmouth, United Kingdom Line Up Aviation Remote Work Freelance Full time

    Our client has an opportunity for a HR Administrator/Executive Assistant to join them on a contract basis to April 2025. You will be supporting the UK HR team in their day-to-day activities, working closely with HR Management, Business Partners (HRBPs) and Talent Acquisition Partners. You will also provide the Head of HR with proactive management and...

  • HR Administrator

    Found in: beBee jobs GB - 1 week ago


    Portsmouth, Portsmouth, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a HR Administrator/Executive Assistant to join them on a contract basis to April 2025. You will be supporting the UK HR team in their day-to-day activities, working closely with HR Management, Business Partners (HRBPs) and Talent Acquisition Partners. You will also provide the Head of HR with proactive management and...

  • Business Support Administrator

    Found in: Talent UK C2 - 2 days ago


    Portsmouth, United Kingdom Solent NHS Trust Full time

    Job summary We are looking for a motivated and dynamic administrator for a permanent part-time role, 24 hours per week, worked Monday-Friday. The role includes providing administration support to the Health Visiting and School Nursing team, based in the Civic Offices in Portsmouth and Medina House in Cosham, so the ability to travel between sites is...


  • Portsmouth, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Insurance Administrator Hours of work: Monday to Friday core hours As a result, we are currently recruiting for an Insurance Account Manager to join a specialist team. As an Insurance Administrator you will be managing specialist Insurance claims. Managing and updating company databases with information Assisting with Insurance claims and managing ...


  • Portsmouth, United Kingdom Peta Ltd Full time

    **About The Role**: Are you a good communicator with an excellent telephone manner? Do you have a customer focused approach to work and excellent organisational skills? If so, the Customer Service Administrator Apprentice role may just be for you. Motor Marketing Limited are working with PETA Ltd to recruit and train a Customer Service Administrator...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Faculty of Business & Law** **Faculty Office** **Senior Administrator (Data & Accreditation)** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £28,762 - £31,411 per annum** **Post number: ZZ602563-2** **Date published: 03 February 2023** **Closing date: 16 February 2023** **Interview date: 27 February 2023** The...

  • Business Support Team Administrator

    Found in: Talent UK C2 - 5 days ago


    Portsmouth, United Kingdom Solent NHS Trust Full time

    Job summary We are looking for an enthusiastic, flexible, and self-motivated person to join our friendly Business Support Team based at Falcon House in Portsmouth. The successful candidate must possess excellent verbal and written communication skills together with IT skills with the ability to work to tight deadlines. You will need to be a...

  • Clerical Officer

    7 days ago


    Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

    **Job Summary**: Provide administrative support to the Head & Neck Care Group such as reception duties, telephone calls, scheduling appointments, emails and data entry Communicate appointment and admission related information to patients, parents, carers etc. Facilitate patient access to all Head & Neck services in accordance with the Trusts Joint Access...

  • Business Support

    1 day ago


    Portsmouth, United Kingdom Cordell Health Ltd Full time

    _Business Support Administrator_ Purpose of the role To carry out the administrative processes to sustain the provision of a proactive, evidence-based, safe and effective occupational health service. Key Responsibilities Answering telephone queries and providing first line contact for referrals into the service Managing referral reports Providing...


  • Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

    This post provides administrative and secretarial support to a team of 6 Consultant Transplant Surgeons which provides all aspects of secretarial support, including minute taking of transplant and surgical meetings, patient appointment and clinic management, PTL Validations, clinic utilisation and the diary management for the transplant consultant team....

  • Customer Service

    1 day ago


    Portsmouth, United Kingdom Workshop Recruitment Full time

    **Customer Service - Contact Centre** **Portsmouth** **Temp to Perm** **£21,000** Have you worked within customer Services, have good computer skills and like to develop a career within a contact centre? - If so, this may be ideal for you! Working in a call centre environment receiving calls from clients, trades and subcontractors you will be tasked to...