Administrator

3 weeks ago


Portsmouth, United Kingdom Two Saints Full time

**Part time, 22 hours a week.**

**£12,856 progressing to £13,533**

We are recruiting for a administrator to join our Portsmouth temporary accommodation team in Portsmouth. As administrator you would be responsible for providing administrative support and enable effective systems and procedures to be maintained in the efficient running of the service.

**MAIN RESPONSIBILITIES**
- To provide administrative support to the service including receiving, recording and storing funds, processing invoices, banking, ordering and stock control of supplies - in accordance with set processes
- To generate letters, take minutes, oversee post, log and report faulty equipment or damage to the property
- To check, reconcile and report on clients’ rent accounts
- To collate ex-clients' rent arrears, and produce reports to enable write offs
- To administer clients’ housing benefit and Department for Work and Pensions records on our systems, liaise with external authorities if needed
- To complete statutory and regulatory forms and provide data for management reporting
- To liaise with support workers regarding client matters
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation

**EXPERIENCE AND QUALIFICATIONS/TRAINING**

**ESSENTIAL CRITERIA**
- Good standard of general education to GCSE level in Maths and English

**DESIRABLE CRITERIA**
- Typing or IT qualification (RSA, CLAIT, ECDL)

**KNOWLEDGE AND SKILLS**

**ESSENTIAL CRITERIA**
- Strong communication skills, both verbal and written
- Strong administration and organisational skills
- Competent in knowledge of Microsoft Office - Word, Excel, Outlook
- Customer service skills
- Good problem-solving skills
- Ability to manage and prioritise workload
- Ability to self-motivate as you will work on your own as well as in a team

**DESIRABLE CRITERIA**
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs

**ADDITIONAL REQUIREMENTS**
- Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.


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