Bereavement Administration Assistant
4 days ago
An exciting opportunity has arisen for an experienced administrator with excellent interpersonal skills, to join our busy Bereavement & Medical Examiner Services team at University Hospitals of North Midlands NHS Trust (UHNM) as an Administration Assistant.
- The ultimate responsibility of our team is to deliver a highly sensitive and efficient service to the bereaved relatives and friends of those who die in hospital. You will mainly be responsible for carrying out administrative and reception duties, for which full training will be given.
- You will co-ordinate the necessary legal and practical arrangements required following a patient’s death in a timely manner. This includes liaising with medical practitioners at all levels, to arrange the completion of death certificates and other statutory forms required after a death. Additionally you will liaise with external organisations such as Funeral Directors, Registration Services and Cemetery/Crematorium teams.
- You will need to be a good communicator, have an understanding of Microsoft Office packages, and be able to demonstrate a high level of attention to detail.
- You will deal with the bereaved and be exposed to hearing about death on a daily basis. It is important that you can demonstrate a level of empathy and mental resilience to dealing with these situations in a calm manner.
UHNM is one of the largest NHS Trusts in the country, and a teaching hospital in collaboration with nearby Keele University. Extensive transformation and development projects have been completed in recent years, making this Trust one of the most exciting and innovative places to work. We are the specialist centre for major trauma for the North Midlands and North Wales. We offer a wide range of development packages, aimed at ensuring everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
The department is primarily responsible for the administrative practicalities following a patient's death. The team sensitively handle the administration of on average 3,800 adult deaths across the Trust per year, in addition to the sensitive management of pregnancy losses, stillbirths and deaths in early infancy.
Please refer to the Job Description & Person Specification for more detail about the main responsibilities of this post.
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