Claims Team Leader
4 days ago
**Claims Team Leader - Huddersfield - Hybrid - 28k-33k**
**Key Responsibilities**
- Assessing all new claims enquiries in a live environment by taking live inbound calls to assist team members giving consideration to all relevant case issues applicable to accepting or rejecting a new enquiry.
- Objectively assess the authority levels of the Claims Team members and their suitability for making individual assessments of new enquiries.
- Work with Quality Control and Audit Lead to perform structured reviews of work carried out by members of the team to ensure that quality standards are met.
- Undertake continual professional development of both the Team and individually. This includes planning and participation in regular development reviews.
- Producing accurate and timely performance and activity reports.
- Assist with recruitment within the team including interviewing and inducting new starters.
- Attend and contribute to meetings and/or audits with clients, business partners or other suppliers.
**Requirements**:
- Currently working within the legal services industry and have an in-depth knowledge of the claims industry (essential).
- Previous call handling experience and supervising/coaching/managing others (essential).
- Familiarity of the role and regulations of an authorised CMC (desirable).
- Familiarity with leading teams in a remote working environment (desirable).
**Benefits**
- Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
- Access to interest free travel loans
- our interest free loans will help you spread the cost of travel over 12 monthly payments
- Pension scheme
- you’ll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
- Perkbox exclusive discount scheme
- Annual leave commences at 22 days plus bank holidays
- Loyalty reward with additional leave for length of service - up to a maximum of 25 days per annum
- Buying or selling holiday scheme
- Birthday leave - an extra paid day off on your birthday each year
- Staff social club with regular social events through the year
- Refer a friend
- we offer a cash reward for every new team member you refer who successfully starts in our business
- 60:40 office/WFH model
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