Legal Claims Team Leader

4 days ago

Huddersfield, United Kingdom Jo Holdsworth Recruitment Full time

My client is a team of legal professionals who offer nationwide service to assist people in getting justice. They are a multi-award-winning company who have a friendly, family orientated working environment that they are currently recruiting into

Due to continued growth and success, they are looking for a Team Leader to join them on a permanent basis who can motivate, develop and grow the existing team. The role is a brilliant opportunity for anybody who has previously worked within personal injuryand is wanting to take the next step OR someone who has done a similar role and is wanting to move into a new environment

**The main responsibilities of the role**:

- Effectively contribute to the delivery of the departmental objectives through the claims team achieving agreed performance targets as part of meeting the overall expectations of the Company
- Effectively plan, manage, control, prioritise and communicate both your own workload and that of those individuals within the claims team to perform the expectations of your role, contributing to the successful delivery of the strategic department plan
- Capable of assessing all new claims enquiries in a live environment to assist team members considering all relevant case issues applicable to accepting or rejecting a new enquiry
- Certain shifts, or at times of high customer demand, the role may involve assisting the team in the handling of new enquiry calls
- Barging of live calls to provide detailed assistance to team members as required
- Objectively assess the authority levels of claim team members and their suitability for making individual assessments of new enquiries
- Work with the Quality Control and Audit Lead to perform structured reviews of work carried out by members of the claim team using computerized records and call recordings to ensure that expected quality standards are being produced and identifying and actingon any issues that arise out of such reviews and where either individual or team performance is at risk
- Commit to undertaking continual professional development both individually and with all members of the claims team with direct responsibility for helping to develop those working as Claims Supervisors. This will include planning and participation in regularreviews to identify, recognise and report on both your own development needs and the needs of those within the claims team
- Plus much more

**Experience needed for the role**:
**Essential**
- Should be currently working in the legal services industry and have an in-depth knowledge of the claims industry
- Previous call handling experience and supervising/managing others, including coaching and mentoring in a telephone-based customer services team within a legal and target driven environment.
- Experience of delivering agreed values and objectives
- Technically competent in assessing new client enquiries to ensure that they are processed correctly

**Desirable**
- Familiar with the role and regulations of an authorised Claims Management Company
- Familiar with leading teams in a remote working environment

**Skills**
- Accuracy and attention to detail
- Ability to gain the respect and enthusiastic support of the whole team
- Ability to energise and enthuse the team to fulfilling all expectations consistently
- Ability to promote a high level of co-operation between all team members
- Ensuring team members are provided with all the tools necessary to fulfil their own personal and the Companies ambitions
- A flexible approach to work with the ability to adapt and plan for new and changing priorities

**Benefit Package**:

- Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
- Access to interest free travel loans
- our interest free loans will help you spread the cost of travel over 12 monthly payments
- Pension scheme
- you’ll be automatically enrolled into our workplace pension scheme and will benefit from an enhanced company contribution
- Perkbox exclusive discount scheme
- Annual leave commences at 22 days plus bank holidays
- Loyalty reward with additional leave for length of service - up to a maximum of 25 days per annum
- Buying or selling holiday scheme
- Birthday leave - an extra paid day off on your birthday each year
- Staff social club with regular social events through the year
- Refer a friend
- we offer a cash reward for every new team member you refer who successfully starts in our business

**(Jo Holdsworth Recruitment - Recruitment Agency)

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