Team Leader

4 weeks ago

Huddersfield, United Kingdom CERES RECRUITMENT SOLUTIONS LIMITED Full time

I am currently seeking a Team Leader to join this market leading claims organisation based in central Huddersfield. This is an ideal role if you have experience of working within Personal Injury, have an interest in working in a supervisory role and arelooking to join a growing business that offers a professional and supportive working environment.

You will be responsible for assisting in all aspects of the team performance. With the knowledge and confidence to stand in for the Head of Claims on occasion, you will be familiar with personal injury claims and possess the technical capabilities to assesand validate the merits of incoming enquiries.

Hybrid working pattern is available in this role.

Duties will include:
Effectively contribute to the delivery of the departmental objectives through the claims team achieving agreed performance targets

Effectively plan, manage, control, prioritise and communicate both your own workload and that of those individuals within the claims team to perform the expectations of your role, contributing to the successful delivery of the strategic department plan

Capable of assessing all new claims enquiries in a live environment to assist team members giving consideration to all relevant case issues applicable to accepting or rejecting a new enquiry

Barging of live calls to provide detailed assistance to team members as required

Objectively assess the authority levels of claim team members and their suitability for making individual assessments of new enquiries

Work with the Quality Control and Audit Lead to perform structured reviews of work carried out by members of the claim team using computerised records and call recordings to ensure that expected quality standards are being produced and identifying and actingon any issues that arise out of such reviews and where either individual or team performance is at risk

Work with the Head of Personnel to plan and deliver training to the claims team, including responsibility for training new members of staff, to ensure that call skills and technical expertise is applied consistently to all communications with customers

Assessing probation performance and providing all supporting documentation to the Head of Claims with a recommendation to pass or fail an individual’s probation period;
Produce and circulate timely and accurate performance, activity reports and spreadsheets as directed by your line manager

Helping to develop and implement new opportunities, products and services to the claims team as part of the overall business delivery objectives

Ongoing review of current working practices within the team to identify all opportunities to improve performance, efficiency and cost benefits within the department and presenting all proposals to your line manager and/or other senior management executiveswithin the business

Assist with recruitment within the team including interviewing and induction of new starters

Attend and contribute to meetings and/or audits with clients, business partners or other suppliers as required

In conjunction with the Head of Personnel, establish, build and maintain an effective system for ensuring that all relevant staff training and reviews are in place and are regularly and routinely conducted to identify areas for development through individualdevelopment plans

Prepare employee engagement plans, team briefings and team meeting on both a regular and an as needs basis

Dealing with staff issues and taking responsibility for the team as a whole. Conduct meetings to resolve issues a necessary

Assume the role and responsibilities of the Head of Claims and Assistant Head of Claims in their absence

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