Claims Assistant’s
3 days ago
Claims Assistant’s- Key role information
- Date added: 26-04-23
- Hours: Monday to Friday 37.5 hours a week
- Wage: Starting salary £19,500
- Sector: Commercial
- Location: Huddersfield
**An exciting opportunity...**:
**Claims Assistant’s**:
Brand new position has become available with our client who is expanding in their teams, now they are looking for RTA Claims Assistant’s based in Huddersfield.
An Award-winning company who treats their staff impeccably well.
Interested, keep reading
**Could this be you?**:
**Keep Looking**:
**The Role**:
- **Interview process**:
- 1st stage is an initial video call to discuss the role further and also a brief chat of your experience
- Second stage - Role play and competency-based interview with a management panel
- **Brief**:
- The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim
- You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing
- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detail
- Assess the potential success of the claim
- Effectively identify the most appropriate protocol to begin the claim
- To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicating with our customers to assist them in beginning their claim
- Assist the Fee Earner’s with tasks as required
**About You**:
- Minimum of 5 GCSE’s - Maths and English are essential
- Experience of working within a fast-paced customer centric environment is desirable
- Experience and knowledge of handling customer telephone calls is essential
**Benefits**:
- Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
- Access to interest free travel loans
- our interest free loans will help you spread the cost of travel over 12 monthly payments
- Pension scheme
- you’ll be automatically enrolled into our workplace pension scheme
- Perkbox exclusive discount scheme
- Annual leave commences at 22 days plus bank holidays
- Loyalty reward with additional leave for length of service - up to a maximum of 25 days per annum
- Birthday leave - an extra paid day off on your birthday each year
- Staff social club with regular social events through the year
- Refer a friend
- we offer a cash reward for every new team member you refer who successfully starts in our business
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