Service Administrator
7 months ago
**Service Administrator**
**Starting salary: £25,000 per annum**
**Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break).**
**Holiday entitlement: 32 days (including 8 Bank Holidays)**
**Kettering area. Office based.**
**Permanent**
Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. All details regarding the sector will be revealed during shortlisting.
You’ll be working within our client’s Service team, reporting to a Customer Experience Manager and working alongside 6 colleagues. This is lively and busy team. This role is a mix of both office administration and a high amount of telephone calls, communicating with internal colleagues, field based engineers and their customers.
The ideal person will have experience working alongside a “live” operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. If you’ve been a Scheduler or Planner, this role would suit you.
**Summary of your day to day duties**:
- Communicating with field based service engineers and supporting them with their enquires from the office
- Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area
- Review maintenance contracts and ensure these are being met under company Service Level Agreements
- Reviewing and processing any claims relevant to the customer’s maintenance agreements
- Ensuring all “jobs” on system are effectively coded and regularly updated for internal visibility
- Ensuring correct invoicing for the carried out work through their company system
- All other general administration relevant to fulfilling the role
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work authorisation:
- United Kingdom (required)
Work Location: In person
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