Service Administrator

7 months ago


Kettering, United Kingdom Match Recruitment Full time

**Service Administrator**

**Starting salary: £25,000 per annum**

**Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break).**

**Holiday entitlement: 32 days (including 8 Bank Holidays)**

**Kettering area. Office based.**

**Permanent**

Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. All details regarding the sector will be revealed during shortlisting.

You’ll be working within our client’s Service team, reporting to a Customer Experience Manager and working alongside 6 colleagues. This is lively and busy team. This role is a mix of both office administration and a high amount of telephone calls, communicating with internal colleagues, field based engineers and their customers.

The ideal person will have experience working alongside a “live” operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. If you’ve been a Scheduler or Planner, this role would suit you.

**Summary of your day to day duties**:

- Communicating with field based service engineers and supporting them with their enquires from the office
- Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area
- Review maintenance contracts and ensure these are being met under company Service Level Agreements
- Reviewing and processing any claims relevant to the customer’s maintenance agreements
- Ensuring all “jobs” on system are effectively coded and regularly updated for internal visibility
- Ensuring correct invoicing for the carried out work through their company system
- All other general administration relevant to fulfilling the role

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work authorisation:

- United Kingdom (required)

Work Location: In person



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