Service Administrator
2 days ago
Location: Kettering
Hours: Monday to Friday, office hours
Pay: £23,000 - £25,000
A well-established company in the weighing machine industry is seeking a customer-focused individual to fill the position of Service Coordinator.
Key Responsibilities
- Maintaining records of service visits and calibrations
- Providing quotations for Sales & Service customers
Efficient Order Processing
- Process sales and service quotations, orders, pro formas, and invoices using Sage 50 software.
- Ensure accuracy and efficiency in the creation of customer sales quotations.
- Manage spare parts stock and orders to support smooth service operations.
Communication and Coordination
- Schedule Service visits, confirming dates with customers for a seamless experience.
- Manage inbound and outbound customer phone calls with professionalism and courtesy.
- Collaborate with the external sales force, handling enquiries and sales leads effectively.
Digital Presence Management
- Monitor and respond to sales and service-related emails promptly.
- Engage with customers through LiveChats on our website, providing real-time assistance.
Logistics and Inventory Control
- Organise shipments with carriers to ensure timely deliveries.
- Place orders with suppliers and manage stock and back orders for efficient order fulfilment.
Requirements
- Prior experience working in a similar role involving service administration, ideally in a technical environment;
- Strong IT proficiency, with good knowledge of MS Office, particularly Outlook, Word, and Excel;
- Experience with Sage 50 or equivalent is essential;
- Experience of ACT CRM system or similar is an advantage;
- Excellent attention to detail;
- Excellent communication and customer service skills, both verbally and in writing;
- Enjoys working as part of a collaborative team.
The successful candidate should ideally have a minimum of 2 years experience working in a Sales Administration / Service Co-ordination role. This is a permanent full-time opportunity.
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