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Business Support Advisor

3 months ago

Salford Quays, United Kingdom Bupa Care Homes Full time

**Job Description**:
Business Support Advisor

Bupa Place (Salford Quays, M50 3SP)

Hybrid working available

Full time

Permanent

Salary starting at £23,000 per annum + fantastic benefits including Private Healthcare

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world

Role Overview

What you will do
- Work with our customers to ensure our data is accurate, up to date and available to make sure the customer experience is as smooth as possible
- Log and maintain any defects, raise incidents as required and communicate system enhancements to our customers
- Identify potential opportunities and direct them to appropriate Account Managers whilst ensuring the integrity of data and ensure our and intermediary records are kept up to date
- Handle enquiries regarding the ongoing maintenance of their scheme and Member policies, including the ability to provide updates on the pre-authorisation process, claims statuses and the membership records on the scheme.
- Fully investigate and resolve all queries and complaints. If resolution is not possible, you will obtain further information and respond to the Customer.

What you will bring
- Excellent communication skills - both written and verbal are essential
- A passion and dedication for customer service, putting the customer at the centre of everything you do
- The ability to manage your own workload, be organised and prioritise your cases
- Good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively
- PC Literate with good knowledge of windows based programmes

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time