Business Support Hub Advisor

6 months ago


Salford, United Kingdom Bupa Global Full time

Business Support Hub Advisor

**Job Description**:
**Customer Support Advisor**

**Full Time (37. 5 Hours)**

**Salford Quays**

**Salary: £24,500K**

**We make health happen.**

We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus. Delivering care that our 3 million customers can count on, from experts they trust.

**What you'll be doing**

You will work with key individuals including Intermediaries and Group Secretaries to review security access and ensure the data is accurate and up to date and will promote the Bupa Connect site and increase usage via online presentation or face to face interactions.

We aim for first contact resolution and being there for our customers when they need us.

You will fully investigate and resolve all queries and complaints. If resolution is not possible, you will obtain further information and respond to the Customer.

You will ensure that all requests are acted upon in a timely and accurate manner and all interactions related to any case are promptly and accurately recorded on appropriate systems.

**How you'll help us make health happen**:
You will set up new users with Connect access and also answer queries on the system, including invoicing and p11D reporting.

You'll be liaising with internal stakeholders and IS to ensure business priorities are factored into to the development cycle and to support with UAT testing of any releases.

You will also log and maintain any defects, raise incidents as required and communicate system enhancements to intermediaries.

You will work collaboratively with your colleagues and take ownership of your own development.

You'll also be required to identify potential opportunities and direct them to appropriate Account Managers whilst ensuring the integrity of data and ensure our and intermediary records are kept up to date.

**Key Skills / Qualifications needed for this role**:
Excellent communication skills - both verbal and written - are a must.

You'll also need good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.

You'll manage your own workload, so you'll need to be organised and able to prioritise your cases.

The job holder is expected in most instances to make decisions based on the information gathered, within the guidelines/protocols set, but if this is not possible, he/she is responsible for providing a full case history to the Team Manager if the query has to be escalated.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Call Centre
Locations:
Bupa Place



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