Operational Support Advisor

2 months ago

Salford Quays, United Kingdom Bupa Full time

**Operational Support Adviser**

**6 Month Contract**

**Bupa Place, Salford Quays, Manchester / Hybrid**

**£21,500 + Fantastic Benefits**

**Full time**
- We consider all types of flexibility, including locations, hours and working patterns. _

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**The role**

To Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices. You will process inventory tasks in an effective and timely manner. Also Respond professionally to all telephone enquiries within an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements.

You will work as part of a team covering a variety of shifts on a rota basis to ensure these service lines are covered and that customer demand is met. The role is hybrid working, therefore flexibility to work both in a remote and office environment is required. You will also contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.

**You’ll help us make health happen by**
- Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices.
- To work within operational process and procedure, following documented guidelines including General Data Protection Regulations and Access to Medical Reports Act, 1988 and other relevant regulations.
- Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators.
- To continually work with peers and team manager to analyse existing working practises, to identify ways of improving the service and enhancing the customer journey and revenue streams.
- Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies and procedures.
- To proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line, ensuring these are documented within our Complaints/Incident Management System; Datix.
- To undertake other duties as may be necessary in line with the changing nature of the business.

**Key Skills / Qualifications needed for this role**
- Previous experience of working in a customer services environment and demonstrates strong customer focus skills.
- PC literate with good knowledge of Windows based packages.
- Must have the ability to combine talking and typing skills.
- Excellent communication skills
- Time management skills and the ability to work quickly and accurately in a pressurised environment.
- Ability to work on own initiative and make decisions within the protocols set down with mínimal supervision.
- Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance

**Why Bupa?**

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place

  • Operational Support Advisor

    2 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Operational Support Adviser** **Manchester** **Remote/Hybrid working** **Permanent** **£21,400 + fantastic benefits** **Full time - 37.5 hours** (Shifts Mon - Fri 8am-8pm, Sat 8am-4pm) **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find...

  • Operational Support Advisor

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Operational Support Adviser** **6 Month Contract** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,000 + Fantastic Benefits** **Full time** **(Monday - Friday, Shifts Vary between 8am-6pm)** - We consider all types of flexibility, including locations, hours and working patterns. _ Working in our UK support functions you’ll play a key part...

  • Business Support Advisor

    1 week ago

    Salford Quays, United Kingdom Bupa Full time

    **Business Support Advisor** **Bupa Place (Salford Quays, M50 3SP)** **Hybrid working available** **Full time** **Permanent** **Salary starting at £23,000 per annum + fantastic benefits including Private Healthcare** Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and...

  • Business Support Advisor

    2 months ago

    Salford Quays, United Kingdom Bupa Care Homes Full time

    **Job Description**: Business Support Advisor Bupa Place (Salford Quays, M50 3SP) Hybrid working available Full time Permanent Salary starting at £23,000 per annum + fantastic benefits including Private Healthcare Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we...

  • Operational Support Advisor

    1 month ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor **Job Description**: **Operational Support Adviser** **6 Month Contract** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,500 + Fantastic Benefits** **37. 5 hours per week** Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer...

  • Operational Support Advisor

    1 month ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor **Job Description**: **Operational Support Adviser** **Manchester** **Remote/Hybrid working** **Permanent** **£23,500 + fantastic benefits** **Full time - 37. 5 hours** (Shifts Mon - Fri 8am-8pm, Sat 8am-4pm) **Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the...

  • Operational Support Advisor

    2 months ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor **Job Description**: **Operational Support Adviser** **6 Month Contract** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,000 + Fantastic Benefits** **Full time** **(Monday - Friday, Shifts Vary between 8am-6pm)** We consider all types of flexibility, including locations, hours and working patterns. Working in...

  • Customer Service Advisor

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    Customer Service Advisor - Homeworking £23,000 basic salary Potential to increase up to £26,000 in 18 months, dependant on individual performance. Permanent - Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pmJOIN OUR HEALTHCARE HEROES Bupa is the UK’s biggest health insurance provider. We are a family of...

  • Customer Service Advisor

    2 months ago

    Salford Quays, United Kingdom Bupa Care Homes Full time

    **Job Description**: Customer Service Advisor - Salford Quays (M50 3SP) / Hybrid working once competent in role £23,000 basic salary Potential to increase up to £26,000 in 18 months, dependant on individual performance. Permanent - Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pm - JOIN OUR HEALTHCARE...

  • Operational Support Adviser

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Operational Support Adviser** **Manchester** **Remote/Hybrid working** **Permanent** **Full time - 37.5 hours** (Shifts Mon - Fri 8am-8pm, Sat & Sun 8am-4pm) **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment...

  • Operational Support Adviser

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Operational Support Adviser** **Manchester** **Remote/Hybrid working** **Permanent** **£20,400 + fantastic benefits** **Full time - 37.5 hours** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...

  • Operational Support Adviser

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Operational Support Adviser** **Bupa Place, Salford Quays, Manchester** **Remote/Hybrid working** **Fixed Term (6 Months)** **£21,500 + fantastic benefits** **Full time - 37.5 hours** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an...

  • Billing Advisor

    2 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Billing Advisor** **Salford Quays M50 3XL** **Hybrid** **Permanent** **£23,000 + fantastic benefits** **Full time 37.5 per week** **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and...

  • Operational Support Adviser

    2 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Administrator /Operational Support Adviser in Mental Health - EAP**: **Nationwide - Remote based**: **Starting from £22,000k per annum + fantastic benefits**: **Full time Secondment - 37.5 hours per week**: **Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers...

  • Broker Service Advisor

    2 months ago

    Salford Quays, United Kingdom Bupa Global Full time

    Broker Service Advisor **Job Description**: **Broker Service Advisor** **Salford Quays or Staines** **Full Time (37. 5 hours)** **Salary £26k per annum plus fantastic benefits** **Option for Hybrid Working** **Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve....

  • Call Centre

    2 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Customer Service Advisor - Salford Quays (M50 3SP)** **£23,000 basic salary** **Potential to increase up to £26,000 in 18 months, dependant on individual performance.** **Permanent - Full time 37.5 hours per week** **Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pm** **We make health happen** As a Customer Service Advisor, you'll be the...

  • Hybrid Health Advisor

    2 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Hybrid Health Advisor** **Hybrid, Salford Quays - Manchester** **Permanent** **£24,000 per annum** **Fantastic benefits** **Full time - 40 hrs** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** As a Clinician at Bupa our patients will be your top priority. With no shareholders, we...

  • Call Centre

    1 month ago

    Salford Quays, United Kingdom Bupa Global Full time

    Call Centre - Customer Service Advisor **Job Description**: **Customer Service Advisor - Contact Centre - Homeworking** **£24,200 basic salary** **Potential to increase up to £27,300 in 18 months, dependant on individual performance.** **Permanent - Full time 37. 5 hours per week** **Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am -...

  • Administrator /operational Support Adviser in

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Administrator /Operational Support Adviser in Mental Health - EAP** **Nationwide - Remote based** **£23,000k per annum + fantastic benefits** **Full time - 37.5 hours per wee **k Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an...

  • Operational Support Advisor

    2 months ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor - Weight Management **Job Description**: **Operational Support Adviser - Weight Management** **Permanent** **Full Time (37. 5 hrs)** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,000 + Fantastic Benefits** We consider all types of flexibility, including locations, hours and working patterns. Working in our UK...