Operational Support Advisor

7 months ago

Salford, United Kingdom Bupa Global Full time

Operational Support Advisor

**Job Description**:
**Operational Support Adviser**

**Manchester**

**Remote/Hybrid working**

**Permanent**

**£23,500 + fantastic benefits**

**Full time - 37. 5 hours**

(Shifts Mon - Fri 8am-8pm, Sat 8am-4pm)

**Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

As an Operational Support Adviser, you will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.

**What you'll do**:

- Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices.
- Handling internal webchat queries in real time supporting our clinicians/practitioners, arrange appointments for relevant teams and process inventory tasks in an effective and timely manner.
- Respond professionally to all telephone and external webchat enquiries, dealing with these in an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements.
- To work within operational process and procedure, following documented guidelines including General Data Protection Regulations and Access to Medical Reports Act, 1988 and other relevant regulations.
- Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators.
- To continually work with peers and team manager to analyse existing working practises, to identify ways of improving the service and enhancing the customer journey and revenue streams.
- Adhere to and demonstrate an up-to-date knowledge of Bupa's products, policies and procedures.
- To proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line, ensuring these are documented within our Complaints/Incident Management System; Datix.
- To actively participate in internal/external meetings as required.
- To undertake other duties as may be necessary in line with the changing nature of the business.

**What you'll bring**:

- Previous experience of working in a customer services environment and demonstrates strong customer focus skills.
- PC literate with good knowledge of Windows based packages.
- Must have the ability to combine talking and typing skills.
- Excellent communication skills
- Time management skills and the ability to work quickly and accurately in a pressurised environment.
- Ability to work on own initiative and make decisions within the protocols set down with mínimal supervision.
- Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus as part of the Staff Bonus Scheme
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time
Job Area:
Administration
Locations:
Bupa Place

  • Operational Support Advisor

    7 months ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor **Job Description**: **Operational Support Adviser** **6 Month Contract** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,500 + Fantastic Benefits** **37. 5 hours per week** Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer...

  • Operational Support Advisor

    7 months ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor **Job Description**: **Operational Support Adviser** **6 Month Contract** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,000 + Fantastic Benefits** **Full time** **(Monday - Friday, Shifts Vary between 8am-6pm)** We consider all types of flexibility, including locations, hours and working patterns. Working in...

  • Advisor Support

    5 days ago

    Salford, United Kingdom Search Consultancy Full time

    **Address**:Salford **Hours**:Monday to Friday (Work 1 Saturday in every 3) Office hours 8am until 8 pm weekdays - 9am - 4pm on a Saturday! (37.5 Hours per week) **Training - **6 weeks onsite/Monday - Friday/9am to 5pm **Package for the Customer Service Advisor** - Competitive Salary - Hybrid working - 1 day in the office per week after training - 25 days...

  • Operational Support Advisor

    7 months ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor - Weight Management **Job Description**: **Operational Support Adviser - Weight Management** **Permanent** **Full Time (37. 5 hrs)** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,000 + Fantastic Benefits** We consider all types of flexibility, including locations, hours and working patterns. Working in our UK...

  • Operational Support Advisor

    7 months ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Advisor - Weight Management **Job Description**: **Operational Support Adviser - Weight Management** **Permanent** **Full Time (37. 5 HOURS)** **Bupa Place, Salford Quays, Manchester / Hybrid** **£23,000 + Fantastic Benefits** Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver...

  • B2b Technical Support Advisor

    1 week ago

    Salford, United Kingdom Red Dot Recruitment Full time

    **B2B Technical Support Advisor (Telecoms)** Red Dot Recruitment currently have an exciting opportunity for a technical minded B2B representative to take on a new challenge. Do you have experience in speaking with business customers? Are you looking for a new challenge where you can implement and growon existing skills? Are you looking to be a part of a...

  • HR Advisor

    2 weeks ago

    Salford, United Kingdom Reed Human Resources Full time

    **HR ADVISOR** **SALFORD** **PAYING UPTO £29,000 + BENEFITS** **TEMP TO PERM** REED HR are currently working with market leaders in their field and a superb charity to work for, they are recruiting an experienced HR Advisor to join them and hit the ground running. If you have previous experience within a HR Consultant, HR Officer, HR Advisor, Senior HR...

  • Safety Advisor

    4 days ago

    Salford, Salford, United Kingdom IRIS Recruitment Full time

    We are recruiting for a talented Safety Advisor - Operational Excellence to join our Health and Safety Team and drive continuous improvement in our operations.About Us:We strive to create a safe and healthy work environment, recognizing that our employees are our greatest asset.Your Key Responsibilities:Analyze and evaluate health and safety processes and...

  • Automotive Parts Advisor

    1 month ago

    Salford, United Kingdom Elite Workforce Solutions Ltd Full time

    Role: Automotive Parts Advisor Salary: £31,000 Hours: Mon to Fri - 9am to 6pm - + 1 in 5 Saturdays - 8am to 12 noon Location: Salford Automotive Parts Advisor Responsibilities * Handle parts enquiries both over the phone and at the front counter * Manage parts orders and support workshop technicians with their requirements * Oversee the complete...

  • Automotive Parts Advisor

    1 week ago

    Salford, United Kingdom Elite Workforce Solutions Ltd Full time

    Role: Automotive Parts Advisor Salary: £31,000 Hours: Mon to Fri - 9am to 6pm - + 1 in 5 Saturdays - 8am to 12 noon Location: Salford Automotive Parts Advisor Responsibilities * Handle parts enquiries both over the phone and at the front counter * Manage parts orders and support workshop technicians with their requirements * Oversee the complete...

  • Automotive Parts Advisor

    2 months ago

    Salford, United Kingdom CV-Library Full time

    Role: Automotive Parts Advisor Salary: £31,000 Hours: Mon to Fri - 9am to 6pm - + 1 in 5 Saturdays - 8am to 12 noon Location: Salford Automotive Parts Advisor Responsibilities * Handle parts enquiries both over the phone and at the front counter * Manage parts orders and support workshop technicians with their requirements * Oversee the...

  • Automotive Parts Advisor

    3 weeks ago

    Salford, United Kingdom Elite Workforce Solutions Ltd Full time

    Role: Automotive Parts AdvisorSalary: £31,000Hours: Mon to Fri - 9am to 6pm - + 1 in 5 Saturdays - 8am to 12 noonLocation: SalfordAutomotive Parts Advisor Responsibilities * Handle parts enquiries both over the phone and at the front counter * Manage parts orders and support workshop technicians with their requirements * Oversee the complete daily...

  • Customer Service Advisor

    7 months ago

    Salford, United Kingdom Page Personnel Full time

    Opportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client are a well established financial services business based in Salford, they are currently going through a period of growth and are looking for a Customer Service Advisor to join their team. Our client offers great career progression, competitive...

  • Environmental Advisor

    7 months ago

    Salford, United Kingdom Kier Group Full time

    Environmental Advisor We're looking for an Environmental Advisor to join our Kier Rail team to help deliver several rail projects across the Northern or Midland regions Can you imagine a world without transportation links via land, sea, or air? Nor can we! Your journey is our journey, come and join us at Kier Transportation and make a difference....

  • Customer Service Advisor

    1 week ago

    Salford, United Kingdom X1 Lettings Full time

    X1 Manchester are looking to recruit Customer Service Advisors on a temporary basis to join our Media City Branch for a minimum of 3 months. There may also be an opportunity to become permanent. **Your Role with us**: Our busiest periods at X1 Manchester are during the summer months where we receive a vast quantity of telephone calls. The role of the the...

  • Helpline Advisor

    5 days ago

    Salford, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Helpline Advisor - Salford - Temp 3 months - £10.71 per hour** One of the UKs largest charities is seeking experienced Helpline Advisors to support their Business and Supporter Care team at their offices in Salford. **These are temporary roles to start ASAP for an initial 3-month period and will pay £10.71 per hour...

  • Parts Advisor

    7 months ago

    Salford, United Kingdom Renault Retail Group Full time

    **Parts Advisor** **Automotive Dealership** **Manchester, M3** **£26,153 pa + bonus (OTE £28,750 pa)** **Mon to Fri + 1-in-4 Saturdays** **Renault Manchester** **seeks a Parts Advisor to join our dealership’s busy Parts Department. Main dealer Parts experience essential. Interview opportunities available immediately. Duties include operating the front...

  • HR Advisor

    7 months ago

    Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Working within the Salford Care Organisation, sitting within the Northern Care Alliance, this role provides the opportunity to work closely with the services within the organisation. The HR Advisor will work to provide a high quality, comprehensive and effective generalist operational Human Resources service. They will also support the HR Business Partner in...

  • Parts Advisor

    7 days ago

    Salford, United Kingdom CV-Library Full time

    Parts Advisor needed, we are working with a commercial vehicle dealership based throughout the north west of England, permanent position, paying up to an annual salary of £30k + bonus (£3.6K), 30 days holiday, 40 hours a week Monday to Friday, plus 1 Saturday morning every 4 weeks, . Parts Advisor role is based in: Salford The ideal candidate...

  • Parts Advisor

    6 days ago

    Salford, United Kingdom E3 Recruitment Full time

    Parts Advisor needed, we are working with a commercial vehicle dealership based throughout the north west of England, permanent position, paying up to an annual salary of £30k + bonus (£3.6K), 30 days holiday, 40 hours a week Monday to Friday, plus 1 Saturday morning every 4 weeks, . Parts Advisor role is based in: Salford The ideal candidate would come...