Service Delivery Coordinator

5 days ago

Kingston upon Hull, United Kingdom Airco Refrigeration and Air Conditioning Ltd Full time

**Who are we.**

Airco are a highly respected and established HVAC Contractor based in Hull. Our portfolio encompasses a full range of refrigeration and air conditioning, from complex process cooling solutions to heat pumps, from mobile units to full comfort cooling designs. In short, we design, supply, install, commission, service and maintain the full range of equipment, from all the leading manufacturers to blue chip clients.

**What are we looking for**

We are looking for a Service Delivery Coordinator

The Service Delivery Coordinator will oversee all the scheduling of routine maintenance works as per our contractual agreements, in line with client requirements.

**What will you do**
- Schedule Planned Preventative Maintenance works in consultation with client availability
- Organise all necessary access equipment and site requirements including components
- Prepare RAMS for clients and engineers
- Allocate works to designated engineers
- Ensure works are scheduled and completed within client KPI’s
- Following engineer attendance, manage the status of the task, upload the relevant reports and process through the necessary inhouse systems and client portals
- Manage the asset registers
- Review completed work reports to identify queries, when necessary, raise with relevant parties
- Upload reports to the necessary internal systems and external portals within the standard KPI’s, ensuring client compliance requirements are fulfilled
- Provide non-technical support to designated clients
- Raise purchase order requests and uplifts through the necessary internal systems and client portals
- Following completion of works, produce and upload any compliance certification through the necessary internal systems and client portals
- Carryout all necessary portals requirements are completed to prevent any delays to payment
- Review the quotation tracker to ensure client specific KPI’s are maintained. Liaise with relevant internal parties to ensure deadlines are maintained
- Carryout any additional duties when required

**Who are we looking for**
- Ideally you will have previous experience working in a service management role, preferably Facilities Management
- Excellent IT skills including Microsoft Excel. The ability to transition between multiple inhouse systems and client portals (following training)
- You will be a highly organised individual who can demonstrate priorising your own workload
- An individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all times
- You will be able to build internal and external relationships, you will feel comfortable working within a team, but have the strength of conviction to ensure your clients requirements are prioritised
- An ability to work to tight deadline and quick turnaround times, ensuring all KPI’s are met
- An individual who has the ability to continuously review working practices, looking for improvements which will bring efficiencies and increase productivity

Schedule:

- Monday to Friday

Work Location: One location

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