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Customer Service Officer
3 months ago
**We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.**
**Organisation** 1- Kirklees
**Directorate** 1- Adults & Health
**Service Area** 1- Communities and Access Service
**Hours** 1- 37
**Number of Jobs** 1- 1
**Location(s)** 1- Huddersfield and surrounding areas
**Position type** 1- Temporary
**Length of contract** 1- Fixed Term appointment until 30/09/2024
**Grade** 1- Grade 6
**Salary**
£24,294- £25,979
- 1**Kirklees Transcription Service CSO Braille**
- Here to support people with sight loss_
Kirklees Transcription Service is a Kirklees Library department offering a range of services for people with a visual impairment, their families and carers. Located in Huddersfield Library, our services include transcription of print into braille, audio and large print formats, a free talking newspaper called the KR Talking News, providing support, information, and advice about sight loss, delivering events.
**This is an exciting opportunity to join the KTS team and make a positive difference to the lives of blind and partially sighted people.**
This varied and rewarding role involves providing a range of information and other resources to visually impaired people in braille and large print formats, clerical and administrative support for the department, dealing with a wide range of customer enquiries, signposting customers to partners and relevant services, working with volunteers and assisting with the organisation and delivery of events.
**We are looking for someone with**:
- Ability to operate specific software and equipment needed to undertake the role e.g. Duxbury braille translation software, embosser, scanner, Perkins brailler.
- Ability to read, transcribe and produce standard English Braille and Unified English Braille to grade 1 and 2.
- Ability to produce documents such as minutes, correspondence, and information guides in a variety of alternative formats, e.g. braille, large print, and e-text for visually impaired people according to individual’s needs.
- Excellent IT skills including Microsoft Office.
- Excellent Customer Service skills
- The ability to work flexibly to meet the needs of the service.
- Good interpersonal skills, self-motivation and able to work on your own or as part of a team, good organisational skills, and an ability to work to deadlines.
**Mark Redman **is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.**-
- We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.**Closing date**
25 February 2024, 11:55 PM
**Important Information**:
- 1
Customer Services Officer - Audio-Braille.pdf - 234KB
