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Information and Access Officer

2 months ago

Huddersfield, Kirklees, United Kingdom Service Care Solutions Full time
Job Title: Information and Access Officer

We are seeking a highly skilled and experienced Information and Access Officer to join our team at Service Care Solutions.

About the Role

The successful candidate will be responsible for providing exceptional customer service and handling high-volume enquiries related to adult social care. This is a challenging yet rewarding role that requires strong communication skills, IT literacy, and the ability to work efficiently under pressure.

Key Responsibilities
  • Provide main contact point for adult social care enquiries
  • Handle telephone and electronic contacts
  • Work efficiently under pressure to meet high-volume demands
  • Develop strong relationships with customers and stakeholders
Requirements

To be successful in this role, you will need:

  • Customer service experience
  • Strong communication and interpersonal skills
  • Ability to work efficiently under pressure
  • Basic IT skills and familiarity with multiple systems
What We Offer

As a valued member of our team, you will enjoy:

  • A competitive hourly rate of £14.40 (ltd) or £11.44 (PAYE)
  • A 6-month contract with potential for extension
  • Opportunities for professional development and training
  • A supportive and dynamic work environment