Customer Service Advisor

4 weeks ago


Windlesham, United Kingdom Source4 Personnel Solutions Full time

Our client is currently looking for a Customer Service Advisor to join their fast paced team during their busy Summer period. Our Client is one of the largest suppliers in their industry across the UK and are a leading online retailer.

Due to their current expansion plans, our client is looking for a individuals who can bring to life their customer experience and handle any queries their customers may have across all contact channels.

Main duties include;
Own the effective resolution of customer enquiries and complaints, providing realistic time scales to manage expectations, and ensuring the best possible resolution by balancing individual customer and business needs.
Engage with couriers/external suppliers/head office stakeholders to appropriately
resolve customer issues
Demonstrate 'best practices' case management, ensuring all tickets are articulate,
accurately categorised, and kept updated
Ensure issues are prioritised and customers are kept updated with progress
Complete administrative tasks which support the effective operation of the team,
including the handling of payments and refunds
Act as a customer advocate through active listening skills, empathising and
acknowledging the customer’s perspective to minimise customer frustration
Provide timely and appropriate customer responses on social media platforms
Protect and enhance the Crocus reputation in all customer interactions
Drive own performance to meet and exceed team and individual performance and
quality assurance standards
Actively contribute to continuous improvement to processes and knowledge material.
Take responsibility for driving own personal development

Relevant experience in a contact centre environment would be advantageous.
Excellent communication and attention to detail.
Passionate about customer service and strive for success.
Computer literate and quick in assimilating complex back office systems.
The ability to multitask and handle challenging situations.
Effective time management and prioritising skills.

Please note:



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