Customer Service Advisor

2 weeks ago

Windlesham, United Kingdom Source4 Personnel Solutions Full time

Our client is currently looking for a Customer Service Advisor to join their fast paced team during their busy Summer period. Our Client is one of the largest suppliers in their industry across the UK and are a leading online retailer.

Due to their current expansion plans, our client is looking for a individuals who can bring to life their customer experience and handle any queries their customers may have across all contact channels.

Main duties include;
- Own the effective resolution of customer enquiries and complaints, providing realistic timescales to manage expectations, and ensuring the best possible resolution by balancing individual customer and business needs.
- Engage with couriers/external suppliers/head office stakeholders to appropriately
- resolve customer issues
- Demonstrate 'best practices’ case management, ensuring all tickets are articulate,
- accurately categorised, and kept updated
- Ensure issues are prioritised and customers are kept updated with progress
- Complete administrative tasks which support the effective operation of the team,
- including the handling of payments and refunds
- Act as a customer advocate through active listening skills, empathising and
- acknowledging the customer’s perspective to minimise customer frustration
- Provide timely and appropriate customer responses on social media platforms
- Protect and enhance the Crocus reputation in all customer interactions
- Drive own performance to meet and exceed team and individual performance and
- quality assurance standards
- Actively contribute to continuous improvement to processes and knowledge material.
- Take responsibility for driving own personal development
- Relevant experience in a contact centre environment would be advantageous.
- Excellent communication and attention to detail.
- Passionate about customer service and strive for success.
- Computer literate and quick in assimilating complex back office systems.
- The ability to multitask and handle challenging situations.
- Effective time management and prioritising skills.

Please note:

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