Service and Warranty Co-ordinator

4 weeks ago

Windlesham, United Kingdom Gordon Murray Group Full time
DescriptionThe Service and Warranty Co-Ordinator will be primarily responsible for workshop job card, warranty claim administration, supporting supplier recovery activities and supporting day to day activities of the Gordon Murray Automotive service center workshop in Windlesham Surrey.
Key Responsibilities
  • Process warranty claims received from Gordon Murray Automotive (GMA) service centres.
  • Create, administrate, and complete internal service workshop, work orders. (job card) 
  • Reporting warranty and workshop KPI’s. 
  • Reporting Service Centre KPI’s.
  • Co-ordinate supplier warranty recovery in conjunction with the Quality Department.
  • Manage the warranty claim data base.
  • Liaise with GMA service centres and support warranty parts returns.
  • Liaise with GMA Finance team on age debtors and payments.
  • Co-ordinate customer vehicle collections.
  • Liaise with GMA parts department to support warranty and service repairs.
  • Administrate internal Purchase Requestions to support workshop activities.
  • Liaise with Team Travel for Technical Support Engineer’s travel.
  • Support the GMA technical Training academy.
  • Support Service Campaign and Recall administration.

Skills, Knowledge and Expertise
  • Previous experience in Automotive at Dealership or Head Office environment. 
  • Computer literate – Microsoft Office suite.
  • Well, presented, with professional mannerisms befitting of the Gordon Murray organisation.
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning, good follows up skills, meticulous in detail.
  • Good team working habits.
  • Confident with good interpersonal & communication, (especially verbal & written) skills.
  • Flexible approach to working hours. 
  • Organised, persuasive, resourceful, flexible, ambitious, self-directing, passion for delivering objectives, comfortable challenging existing processes.
  • Clear and effective communication skills with internal and external clients 
  • Must be a team player.

BenefitsAs well as the opportunity to work with a fantastic team, the position comes with:
  • Competitive Base Salary
  • Private Medical Scheme
  • Life Assurance
  • Holiday Loyalty Bonus Scheme
  • Enhanced Personal Pension Plan
  • Enhanced Maternity & Paternity Pay
  • Cycle to Work Scheme
  • Employee Recruitment Referral Incentive Scheme
  • Parking Onsite

Gordon Murray Group is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, race, marital status, genetic information or parental status. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

All applicants must have the Right to Work in the UK.

Gordon Murray Group is a UK-based global luxury brand dedicated to creating and manufacturing the world’s greatest driving cars. These ultra-exclusive cars are engineered and designed without compromise to provide unrivalled driving experiences and driver-centric connection.

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