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Administration Assistant

3 months ago

Sunderland, United Kingdom Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Full time

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?

If you answered yes, we would love to hear from you - come and join our team.

Applications are invited friendly, caring and compassionate individuals to work within the Community Acquired Brain Injury Service based at Monkwearmouth Hospital.

The Community Acquired Brain Injury Service (CABIS) - Gateshead, Sunderland and South Tyneside provides specialist community rehabilitation services for people with mild, moderate or complex acquired brain injury (ABI), facilitating individuals to access a range of services.

The service offers specialist multi-disciplinary Neuro-rehabilitation care to individuals and their carers addressing comprehensive needs for functional and emotional support, information and advice, practical help with vocational issues, housing, benefits and care support needs.

The team works to facilitate early hospital discharge from local hospitals to appropriate settings for bespoke rehabilitation, as required.

**The main duties of the role will be**:
Meet and greet service users at reception, booking them in using patient information database

Answering telephone queries

Contacting service users to ensure they are able to attend their appointments.

Accurately updating patient details within RiO (the Trust's patient information system)

Picking up tasks from a central inbox, and tasks allocated by the Pathway Coordinator.

Formatting documents

Scanning and uploading

Dealing with correspondence

Assisting with ad hoc requests

Experience of Microsoft Office and working within an administrative environment are essential to the post.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs, and covering different departments during annual leave/sickness absence. This list is not exhaustive.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Please get in touch - we look forward to hearing from you

Please find attached job description for full details.

**Advertising date**: 30 th January 2024

**Closing date**: 13 th February 2024