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Key Accounts Administrator
4 months ago
ORONA's activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in **100** countries**, we have **25**0,000 lifts** worldwide using our technology. With **2 manufacturing plants** Orona is **Number 1 in Europe** in terms of complete lift production capacity.
We are looking for a Key Accounts Administrator to join Orona's Sheffield Head Office. Working with several national customers you will ensure that all customer issues are dealt with in a timely manner, liaising with the regional Service and Account Managers to ensure that their local teams deliver an excellent service to all key account customers.
You will be responsible for:
- Day-to-day management of your own customers, ensuring a high level of customer service is delivered at all times
- Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions
- Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate.
- Understanding contracts to ensure that contract specifications are adhered to.
- Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required.
- You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work.
- Producing periodic KPI and performance reports, for both internal and external publication
We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:
- 25 days holiday + bank holidays
- GP24 service
- unlimited access with qualified GP's 24 hours all year round
- Orona Rewards
- including vouchers and discounts at over 800 stores
- Access to Eye Test vouchers
- Awards given for long term company service
- Competitive company sick pay scheme)
- Access to company recruitment referral scheme
- A minimum level of life assurance
