Technical Services Consultant
4 days ago
**WCBS**
WCBS specialises in providing integrated management systems to Independent and International schools, offering the first cloud native platform and a portfolio of solutions across three core areas: Admissions, MIS, and Finance.
**The role**
We are looking for a talented individual who is excited by our next generation technology to work within our Technical Services team, ensuring the smooth running of our IT systems both internally and externally.
The primary purpose of this role is to contribute to the implementation and maintenance of our computing, IT, and technical needs, allowing us to continue supporting our customers.
This role is office based. WCBS is currently adopting hybrid working, with a minimum of 2 days a week currently expected to be spent working from our office in Glastonbury.
**Key responsibilities**:
- Identifying the nature of the issue, ensuring all information is captured accurately
- Investigating and resolving the issue, ensuring a high level of communication is maintained externally and internally at all times
- As well as providing 3rd Line support, you will also be involved in the creation of new customer sites and the ongoing evolution of our customer experience, including installations, migrations, and upgrades.
- Our Internal Systems Infrastructure is a fundamental part of our business, and you will be involved in its continual development and support.
- In addition to infrastructure, you will help support the technical needs of the Company, including set-up and maintenance of hardware, system support, internal tickets, and the updating and sharing of information.
- You will proactively contribute to the continual improvement and evolution of business practices and procedures by identifying and suggesting areas for improvement, including updating/amending check lists and guides.
- By expanding your understanding of our systems and services, you will become a go-to member of the team, providing support to other members of the Company by sharing workload, resources and knowledge
**Technical requirements**
You should have the following skills and experience:
- Minimum 2 years of experience and proven track record in a similar IT role such as an MSP
- Windows based systems (Server / Desktop / Laptop)
- Virtualisation Technologies
- Computer networks - administration and installation including servers and cloud-based technology
- Microsoft SQL Server
Although not essential, it would be beneficial to have:
- Concept and understanding of Azure / Office 365
- Understanding of Google Cloud Platform & Amazon Web Services
- Experience of CI/CD Technologies such as TeamCity/Azure DevOps Pipelines
- Experience of PowerShell Scripting
- Experience of SQL Scripting
**Person requirements**
You should have the following qualities and experience:
- Able to work effectively as part of a team and independently with mínimal supervision.
- Customer service - good and confident communication, including written and verbal.
- Ability to be flexible with changing demands of the role.
- Confident and able to work under pressure.
- An ability and willingness to absorb new aspects of software and technology.
**Working hours**
The Technical Services team work on a rota to cover different shift patterns, allowing us to support both our UK and International customers.
Operating hours to cover UK customers:
- Early shift = 8am to 4.30pm
- Standard shift = 8.45am to 5.15pm
Operating hours to cover international customers:
- Sunday shift = 6am to 2pm
Shifts to cover international customers are introduced once employees have passed probation.
Any international hours worked are supplemented by additional remuneration.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Glastonbury: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- similar work experience (e.g. MSP): 2 years (required)
Work Location: Hybrid remote in Glastonbury
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