Spa Receptionist

3 months ago

Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time

We have a fantastic opportunity for a Spa Receptionist to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. After a beautiful refurbishment we now have 319 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for golf.

**Hours**

This role is mostly at the weekend, but also may be required to pick hours in the week to cover holidays.

**The Belfry Spa**

The Belfry Spa has 20 treatment rooms, a relaxation room, a mani-pedi station, whirl pools, swimming pools, our famous 'fire and ice' experience and more. We offer a range of Espa treatments and our spa therapists are passionate about delivering personalised treatments in stunning surroundings.

**About the role**

Set within the busy Spa, as a Spa Receptionist, you will deal with all spa bookings and arriving / departing guests. Your role will include:

- Identifying opportunities to recommend treatments
- Recording accurate details and requirements of bookings
- Answering telephone queries
- Providing guidance and assistance with retail products

**About you**
- Experience within a spa environment or hotel reception environment is desirable but not essential
- A high energy, sales-focused individual
- Excellent attention to detail and organisational skills
- Approachable and friendly
- This is a fantastic opportunity for someone looking to develop their career within the resort

**Salary**

The on-target earning potential for this role is £10.73 - £11.06 hourly rate, compromising of a base hourly rate of £10.18 - £10.51 plus a qualified estimate of £0.55 gratuities per hour

**Belfry Benefits**

**Wellness**
- Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
- The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
- Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

**Showing some appreciation**
- Long service awards
- Additional paid holiday for long service
- Reward Vouchers
- Free meals on shift in our canteen
- Annual Belfry awards
- Team appreciation events
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
- Free staff parking
- Subsidised taxi service for those who don’t drive
- Live-in accommodation for up to 3 months
- Relocation bonuses

**Learning & Development**
- Excellent training and career opportunities
- Internal career pathways programmes
- Access to The Belfry Campus Learning
- Commitment to developing our team through apprenticeship programmes

**Making a difference**
- Belfry ESG committee, dedicated to delivering an environmentally sustainable business
- Supporting industry, local and national charities
- Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes

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