Current jobs related to Senior Customer Services Representative - StratforduponAvon - NFU Mutual

  • Senior Customer Service Representative

    4 months ago

    Stratford-upon-Avon, United Kingdom NFU Mutual Full time

    **Senior Customer Service Representative**: - This role offers 60% home working options following a training period of approximately 3 months. The hours of work will typically be between, Monday to Friday, 9am -5pm with some flexibility required to meet the needs of our customers - Join an organisation passionate about Employee Engagement - Excellent...

  • Customer Service Representative

    4 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Manpower UK Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Manpower UK. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support.Key ResponsibilitiesRespond to incoming requests via various communication channelsLog all requests in...

  • Customer Service Representative

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Search Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clients...

  • Customer Service Representative

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Search Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support to clients...

  • Customer Service Representative

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Reed Full time

    A prestigious retail company based in a prominent shopping district is seeking a Temporary Customer Service Representative to cover a staffing gap. The successful candidate will be responsible for providing exceptional customer service and representing the company in a professional manner. The typical duties of this role include:Welcoming and assisting...

  • Customer Service Representative

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom SLS Recruitment Full time

    Represent Clients in a Dynamic Environment with a Collaborative Team Our client, a leading Sales and Customer Service company, is expanding and seeking ambitious individuals to build a new career in sales and customer service or gain new skills and qualifications. What's in it for YouFlexible ScheduleRapid career progression and business development...

  • Customer Service Representative

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom SLS Recruitment Full time

    Represent Clients in a Dynamic Environment with a Collaborative Team Our client, a leading Sales and Customer Service company, is expanding and seeking ambitious individuals to build a new career in sales and customer service or gain new skills and qualifications. What's in it for YouFlexible ScheduleRapid career progression and business development...

  • Customer Service Representative

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Search Full time

    Customer Service RepresentativeWe are seeking a dedicated and professional Customer Service Representative to join our team in a dynamic and fast-paced environment. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Respond to customer enquiries via phone,...

  • Customer Service Representative

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Search Full time

    Customer Service RepresentativeWe are seeking a dedicated and professional Customer Service Representative to join our team in a dynamic and fast-paced environment. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Respond to customer enquiries via phone,...

  • Customer Service Representative

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom TD Bank Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD Bank. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and promoting our banking products and services.Key...

  • Customer Service Representative

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom TD Bank Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD Bank. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and promoting our banking products and services.Key...

  • Customer Service Representative

    3 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Enterprise Mobility Full time

    Customer Assistance RepresentativeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at Enterprise Mobility. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers via phone, email, and in-person...

  • Customer Service Representative

    3 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Enterprise Mobility Full time

    Customer Assistance RepresentativeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at Enterprise Mobility. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers via phone, email, and in-person...

  • Customer Service Representative

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Blume Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Blume Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling their queries and concerns, and ensuring that they receive the best possible experience.Key...

  • Customer Service Representative

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Blume Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Blume Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling their queries and concerns, and ensuring that they receive the best possible experience.Key...

  • Customer Service Representative

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Enterprise Mobility Full time

    Customer Assistance RepresentativeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at Enterprise Mobility. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers via phone, email, and in-person...

  • Customer Service Representative

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Enterprise Mobility Full time

    Customer Assistance RepresentativeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at Enterprise Mobility. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our internal and external customers via phone, email, and in-person...

  • Customer Service Representative

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Travel Trade Recruitment Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Travel Trade Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the travel industry.Key ResponsibilitiesCustomer Service: Provide timely and...

  • Customer Service Representative

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Travel Trade Recruitment Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Travel Trade Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the travel industry.Key ResponsibilitiesCustomer Service: Provide timely and...

  • Customer Service Representative

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Search Full time

    Job Title:Customer Service RepresentativeAbout Us:We are a dynamic company operating in the legal sector, dedicated to delivering exceptional services to our clients. We take pride in our commitment to professionalism, integrity, and excellence in everything we do.Position Overview:As a Customer Service Representative, you will play a crucial role in...

Senior Customer Services Representative

3 months ago

StratforduponAvon, United Kingdom NFU Mutual Full time

**Senior Customer Services Representative**:

- This is an office-based role, with the potential for hybrid working in the future
- Join an organisation passionate about Employee Engagement
- Based in our Ryon Hill offices, the working hours for this role are Monday - Friday, 9am - 5pm

**About the Role**:
We have an exciting opportunity available for a Senior Customer Services Representative to join our team. You’ll provide outstanding customer service and protect our customer relationships and NFU Mutuals reputation through actively managing customer, third party and internal telephone queries and requests so that the standards established by NFU Mutual, and relevant regulatory bodies are met.

As a Senior Customer Services Representative, your primary responsibility is to provide telephone-based support to our customers by delivering clear, accurate, and timely information on policy details, standard forms, literature, and fund values to both customers and Financial Advisors in alignment with NFUM procedures, quality standards, and service level agreements, fostering enduring relationships and embodying a customer-first approach.

You’ll identify, record and act on customer dissatisfaction or customer vulnerability and manage a positive customer outcome by ensuring resolution within agreed SLA’s or escalate to our complaints team ensuring compliance with FCA and NFU Mutual standards.

As a Senior member of the team, you'll play a vital role in enhancing customer service, quality, and controls by actively identifying opportunities for service improvement, thereby contributing to the overall performance of our team.

**About You**:

- Experience of working within a customer-focused environment, preferably within the Financial Services industry.
- Experience of handling and responding to customer queries, demonstrating strong communication skills - written and oral/telephone-based.
- Demonstrate both the capacity and eagerness to learn and build technical expertise
- Desire to enact positive changes and prioritise customer well-being
- Must possess strong analytical skills and a keen eye for detail in interpreting data

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

**Rewards & Benefits**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Salary - £28,316 per annum
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

**Stratford-upon-Avon**:
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

**Vacancy managed by**:
Lynn Miller