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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TD Bank. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and promoting our banking products and services.
Key Responsibilities:
- Customer Service: Provide top-notch customer service to our customers, responding to their inquiries, resolving their issues, and ensuring their overall satisfaction.
- Product and Service Promotion: Promote our banking products and services to customers, identifying opportunities to cross-sell and upsell, and ensuring that customers are aware of the benefits and features of our products.
- Transaction Processing: Process a range of financial transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
- Problem Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to senior colleagues or management as needed.
- Team Collaboration: Work collaboratively with colleagues to achieve business objectives, share knowledge and best practices, and support the development of the team.
Requirements:
- Customer Service Skills: Excellent customer service skills, with the ability to communicate effectively with customers, both verbally and in writing.
- Product Knowledge: Strong knowledge of our banking products and services, including features, benefits, and pricing.
- Transaction Processing: Ability to process financial transactions accurately and efficiently, with a high level of attention to detail.
- Problem Resolution: Strong problem-solving skills, with the ability to resolve customer complaints and issues in a timely and professional manner.
- Teamwork: Ability to work collaboratively with colleagues to achieve business objectives, share knowledge and best practices, and support the development of the team.
What We Offer:
- Competitive Compensation: A competitive salary and bonus structure, with opportunities for career advancement and professional growth.
- Benefits Package: A comprehensive benefits package, including health and wellness benefits, retirement savings, and paid time off.
- Training and Development: Ongoing training and development opportunities, including coaching, mentoring, and online learning platforms.
- Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, promotions, and employee recognition programs.
Language Requirement: English (fluency required).
