Account Manager/customer Success Executive
7 days ago
_Are you a passionate and enthusiastic individual who has recruitment or Account Management experience? Are you a recruiter who no longer wishes to carry out sales? Are you looking to work for a fantastic company with a great career progression pathway?If so, this may be the job for you _
Major Recruitment are currently recruiting for a **permanentin-house recruiter/Account Manager in Milton Keynes** for their client who is a vendor managed service provider. The company has an established reputationfor exceptional quality, delivery and customer service coupled with the majority backing of one of the UK's leading growth Private Equity investors. In this regard this opportunity comes at an exciting time in the business' lifecycle
**Would you like to enjoy the following benefits?**
- Company laptop and mobile phone provided
- 25 days annual leave (plus Bank Holidays)
- Online discounts platform for major retailers via Sodexo
- Cycle 2 Work Scheme
- Discount Gym Membership
- Air conditioned, well positioned office
- Break out room with pool table
- Free onsite parking
- A strong sense of belonging and a great culture in a work focused environment
- Opportunities to progress
If so, then please read on..
**This role will be on-site in Milton Keynes, and during the first 4 weeks you will be attending training in the Milton Keynes office.**
**KEY RESPONSIBILITIES**:
- Be committed to achieving the right outcomes for your customers - ensuring all key performance targets are met and working with Business Managers to achieve the customer's commercial targets
- Ensure timesheets are submitted and approved without queries each week
- Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
- Provide training support to customers, to ensure they are using the company technology effectively and efficiently
- Highlight any commercial anomalies so they can be addressed immediately
- Be committed to providing world-class service to your customers - achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
- Where necessary, attend the customer's offices or working locations
- Other tasks as required
To be successful in this role you will need to:
- Have excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full and proper understanding of their requirements
- Love to talk and be excellent at building relationships with people over the phone and face to face
- Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week
- Have experience of MS Office and be 'tech savvy'
- Have a head for numbers and the ability to understand what the data is telling you
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