Customer Operations Coordinator

9 months ago


Sandwich, United Kingdom Signant Health Full time

**Role Purpose**:
Support both internal and external customers to ensure that electronic devices are effectively managed throughout the operational process for client sites managing clinical trials.

**Key Responsibilities**:

- Manage Sales Orders and ensure clear communication across teams.
- Attend project meetings and client calls as required.
- Be the point of contact for Client Services queries.
- Generate internal export documentation.
- Order printed materials as directed by Client Services.
- Liaise with Client Services and external providers to manage shipment delays.
- Promote continual improvement within the Customer Operations area.
- Undertake other responsibilities as required.

**Key Skills & Qualifications**:

- Adherence to Health & Safety regulations.
- Strong data entry and computer skills.
- Excellent written and verbal communication.
- Strong organizational skills and ability to prioritize tasks.
- Team player with a positive attitude.
- Understanding/experience of clinical trials/pharmaceutical industry is a plus.
- Minimum education: GCSE (UK)/ High School graduation (US) or equivalent.

**Desirable**:

- Experience in a fast-paced customer service environment.
- Experience in a warehouse environment.
- Experience in import/export of pharmaceuticals or electronic devices.



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