Operational Control Hub

5 months ago

Aylesbury, United Kingdom Qiagen Full time

**About the role**
Our work matters to millions. It’ll matter to you too. Join our **Living Places** team as a **Operational Control Hub Controller** and you’ll be a big part of fascinating, complex, varied and meaningful work.

Working as part of the Operational Control Hub (OCH) team to ensure all aspects of the contracted services are delivered efficiently to requirements. Providing real time coordination and response to delivery and ensuring activities are completed within the contractual requirements through corrective actions as necessary, whilst maximising productivity.

To assist the OCH Manager in ensuring all operations are carried out quickly and efficiently within the Operations Control Hub, making best use of available resources and supporting the teams to succeed together.

**What you'll be doing**
As an **Operational Control Hub Controller**, you will have the following accountabilities:

- Managing all incoming emergency situations: effective and efficient communications with operational teams, out of hours’ crews and emergency services to ensure completion to timescales
- Planning and monitoring of all routine and reactive works using Confirm, dealing with day to day issues to ensure repair of defects are dealt with within set timescales
- Planning and monitoring of all routine and reactive works using Confirm, dealing with day to day issues to ensure repair of defects are dealt with within set timescales
- Monitor and take action from IT Systems used in the OCH real time including but not limited to, Confirm, one-network.org, Vehicle tracking system, dashboards, T1 Control and T1 Production
- The OCH Controller will liaise with Reactive and Capital Managers, project managers and Supervisors to ensure that jobs are scheduled and completed within set timeframes and ensure OPIs are achieved
- Assisting the OCH Manager and Operational teams coordinate and manage control of seasonal operational works such as the velocity patching programme, grit bin refilling programme
- Dealing with adverse weather situations such as flooding/snow and ensuring that the relevant gangs are aware of works and that such defects are promptly and accurately recorded on Confirm. ; Managing emergency road closures where required

**Who we're looking for**
You will have the following:

- First class planning and organisational skills
- A methodical approach to processes with an eye for detail
- Good communication skills both verbal and written
- High energy and curiosity to continuously improve
- PC literate and excellent knowledge of Confirm or similar system and MS suite
- Confident to work with staff at all levels
- Good time management
- Experience of programming/planning

**Why work for us**
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

**About us**
The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the road to deliver the potential of the street: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference: BBUK04003

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